Scaling IT & Student Services 24/7:
A faster path to AI-Powered Support Through BlackBeltHelp and E&I

OVERVIEW

Higher education institutions face mounting pressures: enrollment headwinds, flat or shrinking budgets, and critical staffing shortages in student-facing offices like admissions, financial aid, the registrar, and IT. At the same time, student expectations for fast, around-the-clock answers are higher than ever, and responsive support is directly linked to student retention and persistence.

BlackBeltHelp, the #1 AI-powered Helpdesk platform purpose-built for higher education, enables institutions to meet this demand without straining resources. Combining Generative AI, integrated voice and chat bots, and a seamless handoff to human agents, BlackBeltHelp delivers modernized, 24/7 support across campus.

Through a competitively solicited agreement with E&I Cooperative Services—the only member-owned, nonprofit sourcing cooperative dedicated exclusively to education—member institutions can rapidly adopt BlackBeltHelp’s platform. Because E&I has already conducted rigorous third-party diligence and negotiated pricing, you can bypass the time-consuming RFP process and deploy a solution in weeks.

WHAT WE’LL COVER

• The State of Campus Support: Navigating enrollment headwinds, flat budgets, and staffing shortages.
• BlackBeltHelp Overview: How 24/7 Voice and Chat AI, alongside human agent support, scales campus service and drives student retention, for half the cost of a new hire.
• The Killer Feature that Saves Time and Money: Voice AI to MFA password reset reduces call time by more than 70%.
• The E&I Cooperative Advantage: How to leverage the competitively solicited contract to save procurement time and access pre-negotiated pricing.
• Getting Started: Clear next steps, eligibility confirmation, and how to initiate onboarding with E&I and BlackBeltHelp.
• Live Q&A: Have your procurement, contract, and product questions answered by E&I and BlackBeltHelp experts.

WHO SHOULD ATTEND

• CIOs and VPs of IT evaluating AI-powered support modernization and IT staffing strategies.
• Procurement and Finance Leaders wanting to learn how the E&I agreement simplifies adoption, provides third-party validation, and reduces cost.
• Student Services Leaders managing financial aid, the registrar, and campus support desks who need to meet rising student expectations with limited resources.
• Any E&I member institution exploring a faster, RFP-free path to deploying AI-driven support on campus.