BlackBeltHelp Announces HumanAI for IT Services
[vc_row el_class="pr-section new-pr-c" css=".vc_custom_1744391686998{padding-right: 55px !important;padding-left: 55px !important;}"][vc_column width="2/3"][vc_column_text] BlackBeltHelp Announces HumanAI for IT Services Miami, Florida – April 11, 2025 – BlackBeltHelp, a leading provider of support solutions for higher education, is proud to announce the official launch of HumanAI—a groundbreaking approach that blends Generative AI with curated intelligence and dedicated human support. Designed…
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Sam Smith
Columbia University Modernizes Student Support with BlackBeltHelp’s HumanAI
[vc_row el_class="pr-section new-pr-c" css=".vc_custom_1744391686998{padding-right: 55px !important;padding-left: 55px !important;}"][vc_column width="2/3"][vc_column_text] Columbia University Modernizes Student Support with BlackBeltHelp's HumanAI New York, NY, April 9, 2025 – Columbia University has taken a bold step toward next-generation campus support by enhancing its existing AI chatbot with Generative AI capabilities, developed by BlackBeltHelp in partnership with Unifyed. This move reinforces…
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Sam Smith
Marian University Goes Live with HumanAI for IT Helpdesk
[vc_row el_class="pr-section" css=".vc_custom_1715001316470{padding-right: 55px !important;padding-left: 55px !important;}"][vc_column width="2/3"][vc_column_text] Marian University Goes Live with HumanAI for IT Helpdesk Indianapolis, Indiana, April 8, 2025 – BlackBeltHelp, a leading provider of AI-powered and human-backed student support solutions for higher education, is proud to announce its partnership with Marian University to elevate IT support services and improve operational efficiency…
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Sam Smith
How Cloud-Based Contact Centers are Revolutionizing Student Support in Higher Ed
In today’s fast-evolving higher education landscape, providing seamless student support is more critical than ever. With increasing digital expectations and the demand for round-the-clock assistance, institutions need a scalable, cost-effective solution. Cloud-based contact centers are transforming how higher education institutions communicate and engage with students, making support more efficient and accessible. Why Higher Education Institutions…
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Sam Smith
Enhancing Cybersecurity: The IT Helpdesk’s Role in Protecting Campus Data
In today’s digital landscape, cybersecurity is a top priority for colleges and universities. Higher education institutions manage vast amounts of sensitive data, from student records and financial information to proprietary research. As cyber threats continue to evolve, ensuring robust campus cybersecurity measures is no longer optional—it’s essential. One critical yet often overlooked component of a…
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Sam Smith
BlackBeltHelp Joins Forces with E&I Cooperative Services to Elevate Student Support Across Higher Education
[vc_row el_class="pr-section" css=".vc_custom_1715001316470{padding-right: 55px !important;padding-left: 55px !important;}"][vc_column width="2/3"][vc_column_text] BlackBeltHelp Joins Forces with E&I Cooperative Services to Elevate Student Support Across Higher Education Miami, Florida – Feb 17, 2025 – BlackBeltHelp, a leading provider of AI-powered solutions for higher education, is thrilled to announce its strategic partnership with E&I Cooperative Services. This collaboration is set to…
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Sam Smith
Personalized Student Support Through Campus-Integrated AI Chatbots: A 2025 Trend
Picture this: It’s a long weekend, and a student, struggling with financial aid paperwork, needs immediate clarification on a submission deadline. They visit your institution’s website late at night, only to find no one available to help. Frustrated, they feel unsupported and uncertain about their next steps. This scenario is all too common, highlighting the…
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Sam Smith
Broward College Partners with BlackBeltHelp to Provide One-Stop Student Services Support
[vc_row el_class="pr-section" css=".vc_custom_1715001316470{padding-right: 55px !important;padding-left: 55px !important;}"][vc_column width="2/3"][vc_column_text] Broward College Partners with BlackBeltHelp to Provide One-Stop Student Services Support Broward County, Florida – Nov 06, 2024 – Broward College and BlackBeltHelp, a leading provider of support solutions and services to higher education institutions, are thrilled to announce a strategic partnership to provide One-Stop Student Services…
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Sam Smith
September 2024: Release 3 – EduView
Summary Our Last September release contained a number of minor bug fixes and enhancements to keep rush time running smoothly. We’ve also added several TeamDynamix enhancements and the ability to download records from the “Conversation History” page for ingestion into other systems or analysis outside of the control panel. Bug Fixes Enhancements
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Sam Smith
September 2024: Release 2 – EduView
Summary Our mid-September release contained mostly forward looking code and a minor number of bug fixes and enhancements to keep rush time running smoothly. Bug Fixes Enhancements
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