Enhancing Cybersecurity: The IT Helpdesk’s Role in Protecting Campus Data
In today’s digital landscape, cybersecurity is a top priority for colleges and universities. Higher education institutions manage vast amounts of sensitive data, from student records and financial information to proprietary research. As cyber threats continue to evolve, ensuring robust campus cybersecurity measures is no longer optional—it’s essential. One critical yet often overlooked component of a…
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Sam Smith
BlackBeltHelp Joins Forces with E&I Cooperative Services to Elevate Student Support Across Higher Education
[vc_row el_class="pr-section" css=".vc_custom_1715001316470{padding-right: 55px !important;padding-left: 55px !important;}"][vc_column width="2/3"][vc_column_text] BlackBeltHelp Joins Forces with E&I Cooperative Services to Elevate Student Support Across Higher Education Miami, Florida – Feb 17, 2025 – BlackBeltHelp, a leading provider of AI-powered solutions for higher education, is thrilled to announce its strategic partnership with E&I Cooperative Services. This collaboration is set to…
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Sam Smith
Personalized Student Support Through Campus-Integrated AI Chatbots: A 2025 Trend
Picture this: It’s a long weekend, and a student, struggling with financial aid paperwork, needs immediate clarification on a submission deadline. They visit your institution’s website late at night, only to find no one available to help. Frustrated, they feel unsupported and uncertain about their next steps. This scenario is all too common, highlighting the…
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Sam Smith
Broward College Partners with BlackBeltHelp to Provide One-Stop Student Services Support
[vc_row el_class="pr-section" css=".vc_custom_1715001316470{padding-right: 55px !important;padding-left: 55px !important;}"][vc_column width="2/3"][vc_column_text] Broward College Partners with BlackBeltHelp to Provide One-Stop Student Services Support Broward County, Florida – Nov 06, 2024 – Broward College and BlackBeltHelp, a leading provider of support solutions and services to higher education institutions, are thrilled to announce a strategic partnership to provide One-Stop Student Services…
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Sam Smith
September 2024: Release 3 – EduView
Summary Our Last September release contained a number of minor bug fixes and enhancements to keep rush time running smoothly. We’ve also added several TeamDynamix enhancements and the ability to download records from the “Conversation History” page for ingestion into other systems or analysis outside of the control panel. Bug Fixes Enhancements
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Sam Smith
September 2024: Release 2 – EduView
Summary Our mid-September release contained mostly forward looking code and a minor number of bug fixes and enhancements to keep rush time running smoothly. Bug Fixes Enhancements
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Sam Smith
September 2024: Release 1 – EduView
Summary September’s first publish brings us a mostly maintenance and preparatory release for bigger, better things. A few minor enhancements and a handful of bugfixes keeping things on track for EduView. Enhancements Defects
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Sam Smith
August 2024: Release 2 – CX Portal
Summary Our 2nd Release of August continues to focus on generative AI foundations behind the scenes and usability improvements for the Administration Panel. Enhancements Defects
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Sam Smith
August 2024: Release 1 – Question Explorer
Summary Our first release of August contains several polish items within the Customer Administration panel (CX Portal) including the updating of the “Top Intents” chart and the debut of a new page “Question Explorer” for chatbot clients to drill into which questions are being recognized when. We also made generally available the ability to redact…
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Sam Smith
Navigating Learning Management Systems: The Vital Role of Helpdesk Support
Learning Management Systems (LMS) play an increasingly pivotal role in higher education’s teaching and learning. In recent years, a number of trends can be observed in the eLearning space, such as the rise of MOOC platforms, personalized learning experience, the transition of LMS to learning experience platforms (LXP), and mobile learning. Learning platforms are designed…
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