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Westminster College Selects BlackBeltHelp for 24×7 IT and LMS Help Desk Support

MO, 2021: We are proud to announce our partnership with Westminster College to provide 24×7 IT and Canvas® help desk support. BlackBeltHelp services will instantly connect students, faculty, and staff to the support they need at all hours of the day.

Westminster College will also leverage the Simplify Platform to assist users with features, such as chatbot, SMS nudging and self-help. These products will help the college to remove student barriers while reducing administrative costs.

The scope of support includes:

General IT Support

  • Network Connectivity
  • Productivity Applications
  • Antivirus / Security Utilities
  • Operating System Support
  • Email
  • Password reset

Canvas® LMS Support

  • Computer-related issues & issues requiring additional access
  • Basic Instructor Grade book issues
  • Assignment submission failures
  • Course navigation & finding grades
  • Adding/Dropping courses
  • Course Imports/Exports/Backups

About Westminster College:

Westminster College is a private liberal arts college in central Missouri educating and inspiring young leaders to change the world. Westminster adheres to high-quality standards and is accredited by the Higher Learning Commission. The college enrolled 659 students in 2020. The placement rate for graduates within six months after graduation is 98%, a rate higher than the national average. America’s National Churchill Museum (formerly the Winston Churchill Memorial and Library) is a national historic site located on campus.

BlackBeltHelp is the #1 AI-powered Helpdesk platform purpose-built for higher education. It combines Generative AI, trained agents, and integrations with systems like Ellucian™ Banner, Canvas, Slate, and Microsoft Entra to answer IT, student services, and admissions questions. Trusted by 130+ institutions including Columbia University, Cornell University, and the California Community Colleges System, BlackBeltHelp manages over 8 million helpdesk interactions annually, ensuring 24x7 support so campuses stay connected and students stay supported.

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