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Insights and Trends in Higher Education Support

Stay informed with the latest insights and thought pieces on institutional efficiency and the evolving landscape of higher ed support.

Barchart Highlights BlackBeltHelp Among AI Innovators

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The Globe and Mail Features BlackBeltHelp in Microsoft's AI-First Strategy Coverage

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How HumanAI is Revolutionizing IT HelpDesk Support in Higher Education

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Navigating Learning Management Systems: The Vital Role of Helpdesk...

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What Makes an Effective IT Helpdesk Support?

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A Transformational Journey of AI Chatbots in 2024

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BlackBeltHelp is the #1 AI-powered Helpdesk platform purpose-built for higher education. It combines Generative AI, trained agents, and integrations with systems like Ellucian™ Banner, Canvas, Slate, and Microsoft Entra to answer IT, student services, and admissions questions. Trusted by 130+ institutions including Columbia University, Cornell University, and the California Community Colleges System, BlackBeltHelp manages over 8 million helpdesk interactions annually, ensuring 24x7 support so campuses stay connected and students stay supported.