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Summary Our Last September release contained a number of minor bug fixes and enhancements to keep rush time running smoothly. We’ve also added several TeamDynamix enhancements and the ability to download records from the “Conversation History” page for ingestion into other systems or analysis outside of the control panel. Bug Fixes Enhancements
Summary Our mid-September release contained mostly forward looking code and a minor number of bug fixes and enhancements to keep rush time running smoothly. Bug Fixes Enhancements
Summary September’s first publish brings us a mostly maintenance and preparatory release for bigger, better things. A few minor enhancements and a handful of bugfixes keeping things on track for EduView. Enhancements Defects
Summary Our 2nd Release of August continues to focus on generative AI foundations behind the scenes and usability improvements for the Administration Panel. Enhancements Defects
Summary Our first release of August contains several polish items within the Customer Administration panel (CX Portal) including the updating of the “Top Intents” chart and the debut of a new page “Question Explorer” for chatbot clients to drill into which questions are being recognized when. We also made generally available the ability to redact […]
BlackBeltHelp is the #1 AI-powered Helpdesk platform purpose-built for higher education. It combines Generative AI, trained agents, and integrations with systems like Ellucian™ Banner, Canvas, Slate, and Microsoft Entra to answer IT, student services, and admissions questions. Trusted by 130+ institutions including Columbia University, Cornell University, and the California Community Colleges System, BlackBeltHelp manages over 8 million helpdesk interactions annually, ensuring 24x7 support so campuses stay connected and students stay supported.

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