Meet us @ Booth #101, EDUCAUSE . October 27–30, 2025 | Nashville
Empower IT Staff with implementation, proactive monitoring, development and support of your enterprise applications.
BlackBeltHelp provides comprehensive Tier 2, 3, and 4 application support, addressing the unique challenges and needs of your institution. With a focus on optimizing the IT infrastructure of higher ed institutions, our services encompass proactive monitoring, maintenance, and support to ensure uninterrupted operations and enhanced security. From managing student information systems and learning management platforms to securing sensitive data and supporting faculty and staff, our enterprise application support will maximize the efficiency and reliability of your institution’s IT operations.
Why many campuses are evaluating student support platforms in 2026 Student services and IT leaders are facing a period of strategic reassessment across student support technologies. Market conditions – including changes in ownership and support structures at long-standing vendors – have prompted institutions to think critically about long-term stability, service continuity, and support outcomes. Rather […]
In today’s digital landscape, cybersecurity is a top priority for colleges and universities. Higher education institutions manage vast amounts of sensitive data, from student records and financial information to proprietary research. As cyber threats continue to evolve, ensuring robust campus cybersecurity measures is no longer optional—it’s essential. One critical yet often overlooked component of a […]
Helpdesk support plays a crucial role in the fast-paced world of higher education. Whether ensuring smooth operations, supporting students, faculty, and staff, or maintaining the integrity of academic and administrative processes, Helpdesk support is the first point of contact for addressing IT-related issues, inquiries, and requests. However, providing effective Helpdesk support in this dynamic environment […]
BlackBeltHelp is the #1 AI-powered Helpdesk platform purpose-built for higher education. It combines Generative AI, trained agents, and integrations with systems like Ellucian™ Banner, Canvas, Slate, and Microsoft Entra to answer IT, student services, and admissions questions. Trusted by 130+ institutions including Columbia University, Cornell University, and the California Community Colleges System, BlackBeltHelp manages over 8 million helpdesk interactions annually, ensuring 24x7 support so campuses stay connected and students stay supported.
