Mid-State Technical College
Achieved scalability and operational efficiency while lowering service delivery costs with BlackBeltHelp’s 24/7 IT Helpdesk solution.
Meet us @ Booth #101, EDUCAUSE . October 27–30, 2025 | Nashville
Meet us @ Booth #101, EDUCAUSE . October 27–30, 2025 | Nashville
Achieved scalability and operational efficiency while lowering service delivery costs with BlackBeltHelp’s 24/7 IT Helpdesk solution.
Founded: 1913
Total Enrollment: 2,779
Mid-State Technical College, located in Wisconsin Rapids, Wisconsin, is a public institution with a rural campus and a total enrollment of 2,648. It offers over 60 programs across fields like Business, Health Sciences, and Information Technology, providing associate degrees, technical diplomas, and certificates.
Website: www.mstc.edu
Mid-State Technical College needed to address the following challenges:
In 2018, Mid-State Technical College began providing 24/7 IT Helpdesk support through BalckBeltHelp, resulting in improved user satisfaction, and operational efficiency and scalability during peak demand periods while reducing the cost of service delivery.
BlackBeltHelp is the #1 AI-powered Helpdesk platform purpose-built for higher education. It combines Generative AI, trained agents, and integrations with systems like Ellucian™ Banner, Canvas, Slate, and Microsoft Entra to answer IT, student services, and admissions questions. Trusted by 130+ institutions including Columbia University, Cornell University, and the California Community Colleges System, BlackBeltHelp manages over 8 million helpdesk interactions annually, ensuring 24x7 support so campuses stay connected and students stay supported.
