Documentation Specialist

Location: Gurgaon (Work from Office)
Shift Hours: 5:30 PM-2:30 AM IST

This role is Producing high-quality documentation that is appropriate for its intended audience. Working with internal teams on product and documentation requirements. Writing easy-to-understand user interface text, online help and developer guides

Responsibilities

• Develops, prepares and/or maintains documentation pertaining to business processes, systems operation and other technical processes.
• Researches, reviews, and collects available technical information as the basis for documentation.
• Follow client norms, maintain excellent quality and resolve errors while copying documents and performing other tasks.
• Creates new documentation or update existing documentation to accurately reflect changes in the process.
• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
• Writes and maintains end user documentation or online instructional content.
• Analyze document to maintain continuity of style of content.
• Utilize software skills to write, edit, revise and compare documents per the guidelines
• Write detailed policy and procedure documents based on discussion with process owner and identification
• Work with client to understand their project requirements, translate them to technical specifications.
• Responsible for document security, for assigning access, and for removing and destroying obsolete documents.