Polk State College Partners with BlackBeltHelp to Enhance Student & IT Support Services with AI Helpdesk

Chicago, IL – June 24th 2025 – BlackBeltHelp is excited to announce its new partnership with Polk State College, a leading institution in Florida’s state college system, to elevate campus support through advanced AI Helpdesk-powered services.

As part of this collaboration, BlackBeltHelp will deliver a full suite of 24/7 Helpdesk support services across IT, Financial Aid, Admissions, Registration, and Student Services channels. This partnership marks a significant step in Polk State’s ongoing mission to deliver seamless, student-centered service and improve institutional efficiency.

With AI Helpdesk—a unique combination of AI-powered automation and dedicated human support—Polk State College is positioned to offer timely assistance through phone, chat, email, and text channels, while improving response times and reducing operational costs.

“This partnership enables us to provide an elevated level of service and availability for our students and staff, BlackBeltHelp’s AI Helpdesk model brings the right mix of innovation and human touch that aligns with our strategic goals.”

Through this initiative, Polk State College joins a growing list of forward-thinking institutions, including Broward College, University of Nevada–Reno, Collin County Community College, and Marian University, who are leveraging BlackBeltHelp’s AI Helpdesk support model to drive transformation and deliver 24/7 intelligent, responsive assistance.

About Polk State College

Polk State College is a public college located in Central Florida and part of the Florida College System. Established in 1964, Polk State serves over 20,000 students annually and offers associate and bachelor’s degrees in a wide variety of fields. The college is committed to providing accessible, affordable, and high-quality education that supports student success.