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Support Anytime, Anywhere, on Any Channel
With BlackBeltHelpX Multimodal Interfaces, your community can connect seamlessly whether by phone, SMS, live chat, or email/ticketing. Our AI-powered platform ensures consistent, accurate, and human-like support across all channels, giving students and staff the freedom to choose how they engage.
After Hours & 24×7 Multimodal Helpdesk Solutions
Phone
Email
Live Chat
SMS
Knowledge Base
Ticket
Design. Train. Deploy. Smarter Agents.
Agentic Studio empowers institutions to implement intelligent, AI-driven processes with a fully managed workflow builder. Whether it’s streamlining student support, surfacing hidden knowledge, or performing actions like password resets, our platform makes it easy to orchestrate AI and Human agents that work together seamlessly.
Key Capabilities
We build your interaction workflows with granular instructions, rich integration data, and live-human handoffs
Agents reduce AHT with access to data from IAM, CRM, SIS and LMS systems in one pane of glass.
Automatically generates a knowledge base by crawling websites and inserting documents into a vector database.
Evaluate helpdesk performance and improve student experience by observing trends.
Seamlessly integrates with your existing campus and enterprise systems
Our Agentic AI and GenAI platform plugs effortlessly into your existing stack, leveraging the best in speech
technologies and AI models to power intelligent, natural, voice-first interactions.
Hundreds of institutions have already improved their student support with our innovative solutions.
We prioritize security as much as innovation. BlackBeltHelp.ai is built on a foundation of enterprise-grade protections, ensuring your data stays safe, compliant, and accessible at all times.
Hundreds of institutions have already improved their student support with our innovative solutions.
At BlackBeltHelp.ai, we are committed to making our solutions inclusive and usable for everyone. We adhere to WCAG 2.2 AA standards, ensuring that all users—regardless of ability can seamlessly engage with our AI-powered platforms.
Our team proactively monitors for accessibility barriers, addressing any issues within 24 hours to maintain a barrier-free experience. By combining technical excellence with responsive support, we ensure equal access and trust for every user.
Hundreds of institutions have improved their student experience with BlackBeltHelpX
Here is a representative list of BlackbeltHelp customers:
With a student body of 17,000, managing high call volumes and unexpected queries can be challenging. BlackBeltHelp has been instrumental in ensuring seamless student support at MSU Denver. From login assistance to handling general inquiries and providing round-the-clock support, they’ve helped us deliver consistent, reliable service to our students.
Nikki Hoback
Manager of Support Services
It was a breath of fresh air to begin working with BlackBeltHelp. We’ve been extremely impressed—not only with the product but also with the team behind it. The service is outstanding, and the support staff is equally exceptional.
Larson Pedrotti
IT Technician
BlackBeltHelp’s after-hours support has been a game-changer for our students and faculty. By minimizing learning disruptions, they ensure that our community always has the help it needs to succeed.
Serracia Turner
Support Center Team Lead
BlackBeltHelp has greatly improved our customer satisfaction. They listen, adapt, and quickly implement feedback making a real difference in our IT service interactions.
Zachary D Shanes
Cleveland State University
BlackBeltHelp has greatly improved our customer satisfaction. They listen, adapt, and quickly implement feedback making a real difference in our IT service interactions.
Zachary D Shanes
Cleveland State University
Get a personalized demo to learn how BlackBeltHelp
can help make your student experiences special.
BlackBeltHelp is the leading AI Helpdesk platform for higher education. BlackBeltHelp uses Generative AI, trained agents, and 200+ pre-built integrations with systems including Ellucian™ Banner, Blackboard, Slate, and Entra to answer IT, student services, and admissions questions.
