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Support Anytime, Anywhere, on Any Channel
With BlackBeltHelpX Multimodal Interfaces, your community can connect seamlessly whether by phone, SMS, live chat, or email/ticketing. Our AI-powered platform ensures consistent, accurate, and human-like support across all channels, giving students and staff the freedom to choose how they engage.
After Hours & 24×7 Multimodal Helpdesk Solutions
Phone
Email
Live Chat
SMS
Knowledge Base
Ticket
Comprehensive coverage across student services to improve student experiences and drive student success.
At BlackBeltHelp, we understand that students have questions around the clock whether it’s about academics, financial aid, technology, or campus life. Our 24×7 support ensures every student gets timely, accurate answers so they can stay focused on their success.
Use Cases
Help students stay on track with their studies by making academic processes stress-free. From advising and course registration to transcripts and graduation applications, BlackBeltHelp ensures every student gets timely answers to keep their academic journey moving forward.
Financial aid doesn’t have to be confusing. We simplify FAFSA, loans, scholarships, and payment plans while resolving billing questions quickly—so students can focus on their education, not paperwork.
From admissions status to enrollment verification, BlackBeltHelp removes friction in the enrollment process. Students get clear guidance to resolve account holds, verify compliance, and complete applications with confidence.
Tech issues shouldn’t derail student success. Our 24x7 IT support helps with password resets, LMS access, Wi-Fi, and device setup—ensuring students stay connected to their classes and campus resources at all times.
Beyond the classroom, we make campus life easier. Students get real-time support for housing, meal plans, transportation, parking, safety contacts, and ID cards—helping them feel more at home on campus.
Whether it’s orientation, counseling, career services, or accessibility support, BlackBeltHelp connects students to the right resources instantly. We ensure no question goes unanswered and no student feels unsupported.
Seamlessly integrates with your existing campus and enterprise systems
Hundreds of institutions have improved their student experience with BlackBeltHelpX
Here is a representative list of BlackbeltHelp customers:
With a student body of 17,000, managing high call volumes and unexpected queries can be challenging. BlackBeltHelp has been instrumental in ensuring seamless student support at MSU Denver. From login assistance to handling general inquiries and providing round-the-clock support, they’ve helped us deliver consistent, reliable service to our students.
Nikki Hoback
Manager of Support Services
It was a breath of fresh air to begin working with BlackBeltHelp. We’ve been extremely impressed—not only with the product but also with the team behind it. The service is outstanding, and the support staff is equally exceptional.
Larson Pedrotti
IT Technician
BlackBeltHelp’s after-hours support has been a game-changer for our students and faculty. By minimizing learning disruptions, they ensure that our community always has the help it needs to succeed.
Serracia Turner
Support Center Team Lead
BlackBeltHelp has greatly improved our customer satisfaction. They listen, adapt, and quickly implement feedback making a real difference in our IT service interactions.
Zachary D Shanes
Cleveland State University
BlackBeltHelp has greatly improved our customer satisfaction. They listen, adapt, and quickly implement feedback making a real difference in our IT service interactions.
Zachary D Shanes
Cleveland State University
Get a personalized demo to learn how BlackBeltHelp
can help make your student experiences special.
BlackBeltHelp is the leading AI Helpdesk platform for higher education. BlackBeltHelp uses Generative AI, trained agents, and 200+ pre-built integrations with systems including Ellucian™ Banner, Blackboard, Slate, and Entra to answer IT, student services, and admissions questions.
