BlackBeltHelp in Partnership with QuickLaunch Presents

Overview

Password resets continue to be one of the most frequent and expensive IT helpdesk requests in higher education. Students, faculty, and staff lose time waiting for assistance, while IT teams are overwhelmed by thousands of repetitive Tier 0/1 calls.

Join BlackBeltHelp and QuickLaunch to explore how AI-powered Voice Agents are already helping colleges and universities deliver instant, secure, and scalable support—improving the student experience while reducing IT workload.

What You’ll Learn

• Why password resets account for 40–60% of helpdesk volume in higher ed
• How Voice AI agents provide instant, secure support with no wait times
• How 200+ pre-built integrations (IAM, ITSM, SIS, LMS and CRM) speed up adoption
• How institutions can reduce Tier 0/1 issues by 70%+, freeing staff for higher-value work
• Pricing models that make AI adoption affordable and scalable