BlackBeltHelp Launches BlackBeltHelpX Voice AI for Password Reset

Voice AI integrates with SIS, LMS, and IAM systems to provide instant password reset and reduce helpdesk calls by 70%

Miami, FL | September 9, 2025 – BlackBeltHelp, the leading provider of AI Helpdesk solutions for higher education, today announced the launch of its BlackBeltHelpX Voice AI for Password Reset, delivering instant, secure, and human-like support for one of higher education’s most common IT challenges.

Password resets account for up to 70% of IT helpdesk volume across colleges and universities, consuming valuable staff time and frustrating students with delays. With BlackBeltHelpX Voice AI for Password Reset, institutions can now provide zero-wait-time resolution: students, faculty, and staff simply call, validate their identity, and reset their password in seconds—no technician, ticket, or manual intervention required.

“Password resets have historically been a drain on IT resources and a source of student frustration,” said Chirstopher Uther, President at BlackBeltHelp. “With our Voice AI agent, institutions can finally turn this into a frictionless, automated, and secure experience, while freeing IT staff to focus on higher-value initiatives.”

This launch is powered by deep integrations with Ellucian Banner, Microsoft Entra ID, ServiceNow, Salesforce, Anthology, and Canvas LMS, delivering secure and scalable operations that align seamlessly with institutions’ existing technology ecosystems.

Highlights of BlackBeltHelpX Voice AI Agent Include:

Help when your students need it most: The AI and Human support agents servicing your constituents will provide critical support such as password reset, MFA assistance, and answers financial aid, registration and other student services questions.

200+ pre-built integrations: BlackBeltHelpX integrates with more than 200+ of higher-ed’s leading IAM, ITSM, SIS, LMS and CRM products. You choose the best system for your campus’ success, and we integrate with it.

Spend less to help more: With affordable pricing we let your staff focus on more complex or unique issues while we handle 70%+ of your tier 0/1 issues.

Simpler pricing: BlackBeltHelpX has easy to understand headcount-based pricing, making it clear what is covered and how you scale. Stop counting phone calls and start measuring satisfaction.

This launch marks the next step in BlackBeltHelp’s mission to reduce IT workload and improve the student experience through AI. To further showcase the impact of Voice AI on password reset and student support, BlackBeltHelp in partnership with QuickLaunch is hosting a webinar, “How to Reduce Higher Ed Helpdesk Calls by 70% with Voice AI” on September 11, 2025.