Yuba Community College District Selects BlackBeltHelp for 24×7 AI Helpdesk Support
Miami, FL | September 12, 2025 – Yuba Community College District (YCCD), which serves students across Yuba, Sutter, Colusa, and surrounding counties, has selected BlackBeltHelp to provide 24×7 AI Helpdesk support for IT services at Yuba College.
The new AI-powered helpdesk expands access to timely assistance for students, faculty, and staff—including coverage during evenings, weekends, and high-volume enrollment periods. By combining AI and human agents, the platform delivers Tier 1 support across IT and LMS-related queries through voice, chat, and email, ensuring fast, reliable, and accessible service whenever the Yuba College community needs it.
As part of YCCD’s commitment to educational equity, this initiative ensures that students—many of whom balance coursework with jobs, caregiving, or other responsibilities—can access the support they need, whenever they need it. By joining BlackBeltHelp’s community of forward-thinking institutions—including Cornell University, Columbia University, University of Alabama, and Texas A&M Corpus Christi—Yuba College affirms its dedication to student-first service delivery.
Highlights of BlackBeltHelpX AI Helpdesk Include:
- Help when your Students need it most: The AI and Human support agents servicing your constituents will provide critical support such as password reset, MFA assistance, and answers financial aid, registration and other student services questions.
- 200+ Pre-built integrations: BlackBeltHelpX integrates with more than 200+ of higher-ed’s leading IAM, ITSM, SIS, LMS and CRM products. You choose the best system for your campus’ success, and we integrate with it.
- Spend Less to Help More: With affordable pricing we let your staff focus on more complex or unique issues while we handle 70%+ of your tier 0/1 issues.
- Simpler Pricing: BlackBeltHelpX has easy to understand headcount-based pricing, making it clear what is covered and how you scale. Stop counting phone calls and start measuring satisfaction.
About Yuba Community College District
Yuba Community College District (YCCD) includes Yuba College and Woodland Community College, serving approximately 13,000 students annually. With a deep commitment to access, affordability, and student success, YCCD provides high-quality educational opportunities across rural and underserved regions in Northern California.
