Community College of Baltimore County Migrates from Anthology to BlackBeltHelp for 24×7 Helpdesk
Miami, FL | November 5, 2025 – Community College of Baltimore County (CCBC) has successfully transitioned from Anthology to BlackBeltHelp, ensuring uninterrupted 24×7 student services support across all its campuses.
CCBC selected BlackBeltHelp to enhance its institution-wide 24×7 support services support – including Technology & IT Support, and LMS, with instant help that keeps students, faculty, and staff connected and supported around the clock.
By combining intelligent workflows with live human agents, Community College of Baltimore County ensures fast resolution of common issues while maintaining personalized support for complex requests.
By integrating seamlessly with TeamDynamix and Canvas, the platform enhances security, strengthens identity management, and improves interoperability across their campus technology ecosystem – enabling the help desk to resolve issues faster and more efficiently.
Highlights of BlackBeltHelp AI-Powered Student Services Helpdesk:
- Diverse Higher Ed Expertise: Serving over 150 prestigious research universities to community college systems including Cornell University, Columbia University, John Hopkins University, UCLA, California Community College System and others.
- Modern AI-Powered Helpdesk: Designed in collaboration with Columbia University, built on powerful LLM’s & NIVIDIA technology.
- Extensive Higher Ed Integrations: Integrations to commonly used apps including Banner, Colleague, Slate, Canvas, Blackboard and more.
- Unlimited Usage Model: Transparent, predictable pricing with unlimited interactions to support every student, every time.
Free Migration Offer for your Campus
In light of Anthology filing Chapter 11 bankruptcy, BlackBeltHelp is offering free migration from Anthology to the BlackBeltHelp AI Helpdesk Platform – helping institutions maintain reliable, uninterrupted service for their students and staff.
About Community College of Baltimore County
The Community College of Baltimore County (CCBC) is one of the largest community colleges in Maryland, serving more than 50,000 students annually across its three main campuses-Catonsville, Dundalk, and Essex-and multiple extension centers. CCBC offers more than 200 degree and certificate programs and is committed to providing accessible, high-quality education that supports student success, workforce readiness, and community development.
