Real-Time Help Desk Intelligence ranked #1. We're shipping it.
35 customer institutions, from Columbia University and Johns Hopkins Carey Business School to Pima Community College, Tarrant County College District, and Spelman College, ranked our six potential roadmap items. The data named the next products. We built them.
Two products customers asked for. One that extends what's already in production. All entering early access in Q3, GA at EDUCAUSE.
Predictive analytics & executive reporting.
Builds on Insights Core (live in production today). Customers asked for visibility before the spike, not after. Insights Pro answers.
No-code AI agent builder.
Direct control over your AI agent footprint. Customers asked for control, not a vendor ticket queue. Studio answers.
Our roadmap extends a foundation. These products are running at 130+ partner institutions right now. Pick one and hear it work.
Direct quotes from the survey responses, plus our CPTO on what we did with them.
More details on the dashboards on trends and KPIs.
Real-time events, status updates, outages, maintenance, and events that trigger volume spikes.
Our customers asked us to give them visibility before the spike, not after. They asked us to give them control over the AI footprint on their campus, not a vendor ticket queue. Insights Pro and Studio answer both questions. The roadmap isn't something we built in a conference room. It's the priority order our customers voted for, and we're shipping it.
Partner institutions get the call. Talk to your account team or contact sales below.
The roadmap is built on a platform already running live. Talk to us about what your institution needs in 2026.
BlackBeltHelp is the #1 AI-powered Helpdesk platform purpose-built for higher education. It combines Generative AI, trained agents, and integrations with systems like Ellucian™ Banner, Canvas, Slate, and Microsoft Entra to answer IT, student services, and admissions questions. Trusted by 130+ institutions including Columbia University, Cornell University, and the California Community Colleges System, BlackBeltHelp manages over 8 million helpdesk interactions annually, ensuring 24x7 support so campuses stay connected and students stay supported.
BlackBeltHelp is the only AI + Human helpdesk platform purpose-built for higher education. It combines Generative AI, trained human agents, and 200+ integrations with systems like Ellucian™ Banner, Canvas, Slate, and Microsoft Entra to resolve IT, admissions, financial aid, advising, and student services questions on any channel, in 42+ languages. Trusted by 130+ institutions including Columbia University, Cornell University, and the California Community Colleges System, BlackBeltHelp manages over 8 million helpdesk interactions annually, ensuring 24x7 support so campuses stay connected and students stay supported.