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CollegeBuys Awards Competitively Solicited Agreement to BlackBeltHelp for Modernized Student Support

Pre-Negotiated Agreement Provides AI-Native Voice and Chat Agents, Human Agent Support, and Real-Time Insights to California Community Colleges and AICCU Member Institutions

Miami, Florida – July 10, 2026 – CollegeBuys, the enterprise procurement program of the Foundation for California Community Colleges (FoundationCCC), has awarded a competitively solicited agreement to BlackBeltHelp. Through the agreement, California’s 116 public community colleges and more than 85 Association of Independent California Colleges and Universities (AICCU) member institutions gain streamlined access to BlackBeltHelp’s modernized student support capabilities, including 24/7 Voice and Chat AI, U.S.-based human agent support, and comprehensive IT helpdesk services.

This strategic agreement simplifies the procurement process for higher education institutions seeking to modernize their student services and campus operations. By leveraging the immense purchasing power of FoundationCCC, California institutions can now rapidly deploy BlackBeltHelp’s comprehensive suite of AI-driven tools without the need to run their own individual, resource-heavy RFP processes.

“Our mission at FoundationCCC is to benefit, support, and enhance the California Community College system and our wider educational partners,” said Jorge Burwick, Senior Manager, Enterprise & Procurement Services at FoundationCCC. “By offering streamlined access to innovative partners like BlackBeltHelp through our CollegeBuys program, we are empowering institutions to efficiently upgrade their student support infrastructure and operational technologies.”
“We are thrilled to be recognized as an approved vendor through this partnership with CollegeBuys and Higher Digital,” said Anjli Jain, Chairman of BlackBeltHelp. “This agreement removes traditional friction from the procurement process, allowing California colleges and universities to immediately focus on what matters most: delivering exceptional, 24/7, multimodal support that drives student success and retention.”

The CollegeBuys agreement is effective immediately. Participating institutions can now utilize the pre-negotiated contracts to quickly scale their support ecosystems.

What’s included in AI by BlackBeltHelp for FoundationCCC members:

  • Voice AI for Campus-wide and departmental switchboards; IT/LMS, Financial Aid, Admissions, and Advising FAQs; end-to-end password and MFA reset; multi-language support and hand-off to human agents.
  • Omni-Channel Human Agent Overlay. 24/7 U.S.-based and global agent support in both English and Spanish, covering IT, LMS, and Student Services helpdesks, with a minimum interaction floor that scales with the institution.
  • Agent Assist, Insights, and Studio. Real-time AI guidance for human agents; unified real-time analytics across every interaction (Insights Core and Insights Pro), and the Studio platform for institutions that want to build and deploy their own AI agents.
  • Pre-built integrations into Banner, Colleague, Workday Student, Canvas, Blackboard, Moodle, Microsoft Entra, Okta, Duo, and 200+ additional enterprise systems.
  • Bundled at no additional cost are ongoing training, QA and skilling of AI and human agents.

For more information about the agreement or how to get started with BlackBeltHelp through CollegeBuys please visit https://purchasing.collegebuys.org/vendor/higher-digital/

About FoundationCCC and CollegeBuys

The Foundation for California Community Colleges (FoundationCCC) is the official non-profit auxiliary to the California Community Colleges Board of Governors. CollegeBuys, a program of FoundationCCC, leverages the purchasing power of the nation’s largest higher education system to secure enterprise-level discounts and streamlined procurement agreements for hardware, software, and services. Through AICCUBuys, these benefits are also extended to California’s independent, non-profit colleges and universities.

BlackBeltHelp is the #1 AI-powered Helpdesk platform purpose-built for higher education. It combines Generative AI, trained agents, and integrations with systems like Ellucian™ Banner, Canvas, Slate, and Microsoft Entra to answer IT, student services, and admissions questions. Trusted by 130+ institutions including Columbia University, Cornell University, and the California Community Colleges System, BlackBeltHelp manages over 8 million helpdesk interactions annually, ensuring 24x7 support so campuses stay connected and students stay supported.

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