ASU Launches BlackBeltHelpX Voice AI for Password Reset
Miami, FL | September 26, 2025 – Alabama State University, serving more than 4,000 students, has officially gone live with the BlackBeltHelpX Voice AI Agent, delivering instant and secure password reset support for students, faculty, and staff.
With this milestone deployment, Alabama State University now provides zero-wait-time service for one of the most frequently requested IT needs, password resets. Instead of waiting for a technician or navigating complex steps, students and staff can now speak directly with BlackBeltHelpX Voice AI Agent, which validates identity and completes the reset in seconds.
Unlike traditional systems, BlackBeltHelpX Voice AI has the ability to hold real conversations with students and staff, eliminating the need for training or additional guidance. The platform also retains the flexibility to transfer to a human agent when necessary, or upon user request, ensuring both convenience and personalized support.
This deployment at Alabama State University is powered by deep integration with Quicklaunch for SSO and MFA, delivering secure and scalable operations that align with the university’s technology ecosystem.
Highlights of BlackBeltHelpX Voice AI Agent Include:
- Help when your Students need it most: The AI and Human support agents servicing your constituents will provide critical support such as password reset, MFA assistance, and answers financial aid, registration and other student services questions.
- 200+ Pre-built integrations: BlackBeltHelpX integrates with more than 200+ of higher-ed’s leading IAM, ITSM, SIS, LMS and CRM products. You choose the best system for your campus’ success, and we integrate with it.
- Spend Less to Help More: With affordable pricing we let your staff focus on more complex or unique issues while we handle 70%+ of your tier 0/1 issues.
- Simpler Pricing: BlackBeltHelpX has easy to understand headcount-based pricing, making it clear what is covered and how you scale. Stop counting phone calls and start measuring satisfaction.
About Alabama State University
Alabama State University, founded in 1867, is a public, historically black university located in Montgomery, Alabama. Serving more than 4,000 students, ASU offers a wide range of undergraduate and graduate degree programs across business, education, health sciences, liberal arts, and STEM. The university is nationally recognized for its commitment to academic excellence, leadership development, and service, preparing graduates to make an impact in Alabama and beyond.
