BlackBeltHelp

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BlackBeltHelp Announces BlackBeltHelpX AI Helpdesk Platform

Miami, FL | August 25th 2025 – BlackBeltHelp, the AI Campus Support Platform purpose-built for higher education, has announced the release of BlackBeltHelpX, Higher Education’s premier Agentic AI and Human support platform. BlackBeltHelp is proud to extend its long history of providing personalized assistance to students, faculty and staff with this milestone release of BlackBeltHelpX.

BlackBeltHelpX takes advantage of the monumental leaps forward in technology in the AI space, leveraging a seamless blend of AI and Human Agents to provide industry leading availability and SLAs to our partner institutions. Additionally, BlackBeltHelpX introduces headcount-based pricing for easy budgeting.

Highlights of BlackBeltHelpX Include:

  • Help when your Students need it most: The AI and Human support agents servicing your constituents will provide critical support such as password reset, MFA assistance, and answers financial aid, registration and other student services questions.
  • 200+ Pre-built integrations: BlackBeltHelpX integrates with more than 200+ of higher-ed’s leading IAM, ITSM, SIS, LMS and CRM products. You choose the best system for your campus’ success, and we integrate with it.
  • Spend Less to Help More: With affordable pricing we let your staff focus on more complex or unique issues while we handle 70%+ of your tier 0/1 issues.
  • Simpler Pricing: BlackBeltHelpX has easy to understand headcount based pricing, making it clear what is covered and how you scale. Stop counting phone calls and start measuring satisfaction.