BlackBeltHelp Appoints Chris Uthe as President to Lead AI Helpdesk Transformation in Higher Education

Miami, FL | September 5, 2025 – BlackBeltHelp, the leading provider of AI Helpdesk solutions for higher education, today announced the appointment of Christopher Uthe as President. With more than 20 years in educational technology, Uthe brings deep expertise in AI-powered student engagement and higher education enterprise systems.

In his new role, Uthe will drive BlackBeltHelp’s mission to reduce administrative workload and deliver best-in-class student support experiences through its AI Helpdesk platform. He will oversee the company’s expansion as colleges and universities increasingly turn to AI to improve support, streamline operations, and enhance student success.

Proven EdTech Leadership

Uthe most recently served as Head of Product at Ocelot, leading development of its AI-backed student engagement platform. His career also includes a 13-year tenure running the Student Portal and Learning Management division at Jenzabar, and founding EdSolio, an early innovator in competency-based education.

“Chris’s combination of product expertise and higher-ed insight makes him the ideal leader to accelerate our AI-first vision,” said Anjli Jain, Chairman of the Board at BlackBeltHelp and GP of ElevenX Capital. “His appointment strengthens our ability to expand AI Helpdesk and Voice AI integrations, enabling institutions to reduce administrative workload and deliver intelligent, always-on support that drives student success.”

Scaling AI-First Support

BlackBeltHelp’s AI Helpdesk platform integrates with systems including Ellucian Banner, Anthology, Blackboard, Canvas, Slate, and Entra—resolving IT, LMS, admissions, and student services issues across voice, chat, email, and SMS. Under Uthe’s leadership, the company will continue to expand its Voice AI, automation, and system integration capabilities, helping institutions lower costs while improving student satisfaction.