Meet us @ Booth #101, EDUCAUSE . October 27–30, 2025 | Nashville
Meet us @ Booth #101, EDUCAUSE . October 27–30, 2025 | Nashville
Real-Time Dashboard for Your Helpdesk That Measures AI and Human Performance on the Same Record
SEE THE REAL-TIME DASHBOARD LIVE.
BOOK A 20-MINUTE DEMOVolume, answer time, handle time, abandon rate, resolution, deflection, satisfaction, transfer rate and transfer type. Live, by channel and by queue. Not a report that lands three weeks after the semester started.
AI agents and live agents work inside the same interaction record. No stitching two vendor reports together and arguing about which one is right.
AI answer time is zero and we report it as zero. Human answer time is reported separately, after transfer. If you have been burned by an AI pilot that flattered itself, this is the difference.
Your agreed service levels are the baseline on the dashboard, with alerts the moment performance drifts. You find out during the rush, not after it.
Open any interaction. Read the transcript. Play the audio. See exactly where it went right or where it went wrong.
Every interaction scored, not a two percent sample pulled for a monthly review.
Core tells you how the helpdesk is performing. Pro tells you what to do about it.
Native connections to your SIS, LMS, identity, MFA, ITSM, and CRM stack mean the AI acts in your systems instead of reading from a script. Verify identity, reset in Banner or Entra, enroll MFA in Duo, update the ticket in Salesforce or TeamDynamix, confirm the fix before the call ends. Every workflow configured in a self-service agent studio.
BlackBeltHelp is the only AI + Human helpdesk platform purpose-built for higher education. It combines Generative AI, trained human agents, and 200+ integrations with systems like Ellucian™ Banner, Canvas, Slate, and Microsoft Entra to resolve IT, admissions, financial aid, advising, and student services questions on any channel, in 42+ languages. Trusted by 130+ institutions including Columbia University, Cornell University, and the California Community Colleges System, BlackBeltHelp manages over 8 million helpdesk interactions annually, ensuring 24x7 support so campuses stay connected and students stay supported.
BlackBeltHelp is the #1 AI-powered Helpdesk platform purpose-built for higher education. It combines Generative AI, trained agents, and integrations with systems like Ellucian™ Banner, Canvas, Slate, and Microsoft Entra to answer IT, student services, and admissions questions. Trusted by 130+ institutions including Columbia University, Cornell University, and the California Community Colleges System, BlackBeltHelp manages over 8 million helpdesk interactions annually, ensuring 24x7 support so campuses stay connected and students stay supported.
BlackBeltHelp is the only AI + Human helpdesk platform purpose-built for higher education. It combines Generative AI, trained human agents, and 200+ integrations with systems like Ellucian™ Banner, Canvas, Slate, and Microsoft Entra to resolve IT, admissions, financial aid, advising, and student services questions on any channel, in 42+ languages. Trusted by 130+ institutions including Columbia University, Cornell University, and the California Community Colleges System, BlackBeltHelp manages over 8 million helpdesk interactions annually, ensuring 24x7 support so campuses stay connected and students stay supported.