Broward College Migrates from Anthology to BlackBeltHelp for 24×7 AI-Powered Help Desk
Miami, FL | October 9, 2025 – Broward College, serving more than 50,000 students across South Florida, has successfully transitioned from Anthology to the BlackBeltHelp AI Help Desk, ensuring uninterrupted 24×7 student services support across its campuses.
Broward College selected BlackBeltHelp to enhance its 24×7 student services support — including Academic Support, Financial Aid & Billing, Student Accounts & Enrollment, Technology & IT Support, and Campus Services – with instant, AI-powered help that keeps students connected and supported around the clock.
By combining AI automation with live human agents, Broward College ensures instant responses for common issues while maintaining personalized support for complex requests. Support is available in both English and Spanish, ensuring accessibility for the college’s diverse student community.
By integrating seamlessly with CIDS (Broward’s home-grown SIS), TeamDynamix, and OneLogin, the platform enhances security, strengthens identity management, and improves interoperability across Broward’s technology ecosystem—enabling the help desk to resolve issues faster and more efficiently.
Highlights of BlackBeltHelp AI-Powered Student Services Help Desk:
- Diverse Higher Ed Expertise: Serving over 150 prestigious research universities to community college systems including Cornell University, Columbia University, John Hopkins University, UCLA, California Community College System and others.
- Modern AI-Powered Helpdesk: Designed in collaboration with Columbia University, built on OpenAI & NIVIDIA
- Extensive Higher Ed Integrations: Integrations to commonly used apps including Banner, Colleague, Slate, Canvas, Blackboard and more.
- Unlimited Usage Model: Transparent, predictable pricing with unlimited interactions to support every student, every time.
Free Migration Offer for your Campus
In light of Anthology filing Chapter 11 bankruptcy, BlackBeltHelp is offering free migration from Anthology to the BlackBeltHelp AI Helpdesk Platform—helping institutions maintain reliable, uninterrupted service for their students and staff.
About Broward College
Broward College is a public institution in Broward County, Florida, serving more than 50,000 students annually across multiple campuses and online. Recognized as one of the top community colleges in the nation, Broward is committed to transforming students’ lives through academic excellence, innovation, and career-relevant education.
