Community College of Baltimore County
Community College of Baltimore County improved support delivery and reduced cost with BlackBeltHelp’s IT & LMS Helpdesk solutions.
Meet us @ Booth #101, EDUCAUSE . October 27–30, 2025 | Nashville
Meet us @ Booth #101, EDUCAUSE . October 27–30, 2025 | Nashville
Community College of Baltimore County improved support delivery and reduced cost with BlackBeltHelp’s IT & LMS Helpdesk solutions.
Founded: 1957
Total Enrollment: 17,573
The Community College of Baltimore County (CCBC) is a public community college in Baltimore County, Maryland, with three main campuses and three extension centers. CCBC offers more than 300 degree and certificate programs, and is committed to providing affordable, high-quality education to help students achieve their academic and career goals.
Website: www.ccbcmd.edu
CCBC needed to address the following challenges:
In 2019, CCBC started to provide IT and LMS Helpdesk support through BlackBeltHelp’s dedicated resources for password reset, network issues, antivirus support, and more.
“We really appreciate the quality of BBH support agents and the quick turnaround time when it comes to updating the internal Knowledge Base after we contact our account rep with changes. They also ask great clarifying questions and let us know if one of our users has an issue that we need to address.”
Andrea Tanner
Senior Director, Technology Support
Community College of Baltimore County
BlackBeltHelp is the #1 AI-powered Helpdesk platform purpose-built for higher education. It combines Generative AI, trained agents, and integrations with systems like Ellucian™ Banner, Canvas, Slate, and Microsoft Entra to answer IT, student services, and admissions questions. Trusted by 130+ institutions including Columbia University, Cornell University, and the California Community Colleges System, BlackBeltHelp manages over 8 million helpdesk interactions annually, ensuring 24x7 support so campuses stay connected and students stay supported.
