Fairleigh Dickinson University

About the Institution

Founded: 1942
Total Enrollment: 12,000

Fairleigh Dickinson University is a private university with its main campuses in New Jersey, located in Madison / Florham Park and in Teaneck / Hackensack. Founded in 1942, Fairleigh Dickinson University offers more than 100 degree programs. In addition to two campuses in New Jersey, the university has a campus in Vancouver, British Columbia, one in Wroxton, Oxfordshire, United Kingdom, and an online platform. Fairleigh Dickinson University is New Jersey’s largest private institution of higher education, with over 12,000 students.

Website: www.fdu.edu

The university realized the need for:

• Degraded service and rising costs with the previous helpdesk provider.
• Urgent need for a high-quality, long-term support solution for students, faculty, and staff.
• A need for seamless, 24/7 support to handle various IT and Blackboard-related inquiries.

BlackBeltHelp implemented 24/7 IT and Blackboard Help Desk support at FDU, utilizing their OneStop platform with features like chatbot, and self-help AI tools. This partnership reduced response times to under 60 seconds and provided a dedicated U.S.-based team, helping FDU reduce operational costs and improve user satisfaction.