Herzing University

About the Institution

Founded: 1965
Total Enrollment: 946

Herzing University is a private university with multiple locations throughout the United States, including an online division. The university offers associate, bachelor’s, master’s, and doctoral degrees in addition to certificates and diplomas.

Website: www.herzing.edu

Herzing University encountered several roadblocks in delivering seamless
technical support to its students, faculty, and staff:

• Limited internal bandwidth to support growing support volumes
• No 24/7 coverage, causing delays outside business hours
• Rising expectations around timely assistance for LMS and IT-related issues
• Need for a scalable support model during peak times

To address these issues, Herzing University partnered with BlackBeltHelp to implement round-the-clock IT & LMS HelpDesk services. This included voice, chat, and email-based support for key platforms such as the Learning Management System (Canvas), password resets, login issues, and device troubleshooting.

The support solution ensured that students and staff had access to help during evenings, weekends, and holidays, significantly reducing downtime and increasing satisfaction. BlackBeltHelp’s trained advisors provided Tier 1 technical assistance, freeing up internal teams to focus on more strategic initiatives.