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Achieved scalability and operational efficiency while lowering service delivery costs with BlackBeltHelp’s 24/7 IT Helpdesk solution.
Founded: 1913
Total Enrollment: 2,779
Mid-State Technical College, located in Wisconsin Rapids, Wisconsin, is a public institution with a rural campus and a total enrollment of 2,648. It offers over 60 programs across fields like Business, Health Sciences, and Information Technology, providing associate degrees, technical diplomas, and certificates.
Website: www.mstc.edu
Mid-State Technical College needed to address the following challenges:
In 2018, Mid-State Technical College began providing 24/7 IT Helpdesk support through BalckBeltHelp, resulting in improved user satisfaction, and operational efficiency and scalability during peak demand periods while reducing the cost of service delivery.
BlackBeltHelp is the leading AI Helpdesk platform for higher education. BlackBeltHelp uses Generative AI, trained agents, and 200+ pre-built integrations with systems including Ellucian™ Banner, Blackboard, Slate, and Entra to answer IT, student services, and admissions questions.
