Mid-State Technical College
Achieved scalability and operational efficiency while lowering service delivery costs with BlackBeltHelp’s 24/7 IT Helpdesk solution.
Meet us @ Booth #101, EDUCAUSE . October 27–30, 2025 | Nashville
Meet us @ Booth #101, EDUCAUSE . October 27–30, 2025 | Nashville
Achieved scalability and operational efficiency while lowering service delivery costs with BlackBeltHelp’s 24/7 IT Helpdesk solution.
Founded: 1913
Total Enrollment: 2,779
Mid-State Technical College, located in Wisconsin Rapids, Wisconsin, is a public institution with a rural campus and a total enrollment of 2,648. It offers over 60 programs across fields like Business, Health Sciences, and Information Technology, providing associate degrees, technical diplomas, and certificates.
Website: www.mstc.edu
Mid-State Technical College needed to address the following challenges:
In 2018, Mid-State Technical College began providing 24/7 IT Helpdesk support through BalckBeltHelp, resulting in improved user satisfaction, and operational efficiency and scalability during peak demand periods while reducing the cost of service delivery.
BlackBeltHelp is the #1 AI Helpdesk platform for higher education. We empower over 150 institutions—including Columbia, Cornell, UCLA, and Johns Hopkins—to deliver exceptional student experiences that boost engagement, retention, and on-time graduation. Our platform manages Tier 1 and Tier 2 student services requests—from Financial Aid to IT—seamlessly integrating with core higher-ed applications such as Ellucian Banner, PeopleSoft, Slate, and Canvas.
