Moraine Park Technical College

About the Institution

Founded: 1912
Total Enrollment: 3,074

Moraine Park Technical College, a public technical college in Fond du Lac, Wisconsin, has a campus located in a city with a total enrollment of 2,654. The college offers over 100 university transfer degrees, associate degrees, technical diplomas, certificates, apprenticeships, and customized training.

Website: www.morainepark.edu

Moraine Park Technical College needed to address the following challenges:

• Absence of 24/7 IT support
• Slow response times, affecting satisfaction and efficiency
• High costs and resource strain from managing IT help desk operations internally
• Difficulty in managing peak demand periods

In 2018, Moraine Park Technical College partnered with BlackBeltHelp to implement 24/7 IT Helpdesk support with fast response times. This solution boosted user satisfaction, streamlined operations, and improved scalability during high-demand periods.