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Support Anytime, Anywhere, on Any Channel
With BlackBeltHelpX Multimodal Interfaces, your community can connect seamlessly whether by phone, SMS, live chat, or email/ticketing. Our AI-powered platform ensures consistent, accurate, and human-like support across all channels, giving students and staff the freedom to choose how they engage.
After Hours & 24×7 Multimodal Helpdesk Solutions
Phone
Email
Live Chat
SMS
Knowledge Base
Ticket
Complete coverage of IT services, ensuring secure, seamless technology for every student./p>
At BlackBeltHelp, we know that technology is the backbone of today’s learning experience. From accessing learning management systems and resetting passwords to connecting devices and staying secure online, our 24×7 IT help desk ensures that students, faculty, and staff receive fast, reliable support whenever they need it.
Use Cases
Never let login issues hold students back. We provide immediate help with password resets, multi-factor authentication, account lockouts, and portal access to keep everyone connected.
From Canvas and Blackboard to Moodle and D2L, BlackBeltHelp offers round-the-clock assistance with course navigation, assignments, quizzes, and integrations so students can stay focused on learning, not troubleshooting.
We make sure students and staff stay online and connected. Our team helps with Wi-Fi setup, device configuration, VPN access, and troubleshooting across laptops, tablets, and mobile devices.
From setup to ongoing use, we provide seamless support for institutional email accounts, Microsoft 365, Google Workspace, and other collaboration platforms that keep campuses running.
Technology works best when it’s secure. BlackBeltHelp provides guidance on safe access practices, phishing awareness, and compliance with institutional IT policies to keep students and systems protected.
Hybrid and digital-first classrooms demand reliable tech. We assist with lecture capture systems, smart boards, video conferencing, and other classroom technologies so faculty and students enjoy uninterrupted teaching and learning.
Seamlessly integrates with your existing campus and enterprise systems
Hundreds of institutions have improved their student experience with BlackBeltHelpX
Here is a representative list of BlackbeltHelp customers:
With a student body of 17,000, managing high call volumes and unexpected queries can be challenging. BlackBeltHelp has been instrumental in ensuring seamless student support at MSU Denver. From login assistance to handling general inquiries and providing round-the-clock support, they’ve helped us deliver consistent, reliable service to our students.
Nikki Hoback
Manager of Support Services
BlackBeltHelp’s after-hours support has been a game-changer for our students and faculty. By minimizing learning disruptions, they ensure that our community always has the help it needs to succeed.
Serracia Turner
Support Center Team Lead
BlackBeltHelp has greatly improved our customer satisfaction. They listen, adapt, and quickly implement feedback making a real difference in our IT service interactions.
Zachary D Shanes
Cleveland State University
BlackBeltHelp has greatly improved our customer satisfaction. They listen, adapt, and quickly implement feedback making a real difference in our IT service interactions.
Zachary D Shanes
Cleveland State University
It was a breath of fresh air to begin working with BlackBeltHelp. We’ve been extremely impressed—not only with the product but also with the team behind it. The service is outstanding, and the support staff is equally exceptional.
Larson Pedrotti
IT Technician
Get a personalized demo to learn how BlackBeltHelp
can help make your student experiences special.
BlackBeltHelp is the leading AI Helpdesk platform for higher education. BlackBeltHelp uses Generative AI, trained agents, and 200+ pre-built integrations with systems including Ellucian™ Banner, Blackboard, Slate, and Entra to answer IT, student services, and admissions questions.
