Modernize your helpdesk from 1999 to 2026 in days.
Answers IT and LMS calls from your own knowledge base, and walks the caller through the fix.
Identity verified on your rules, access restored before the call ends.
Every student call answered on the first ring, from content you approved.
Deadline week, Saturday, midnight – still answered on the first ring.
Opens the student’s own aid file and names exactly what’s missing and how to clear it.
Deadlines, holds and add/drop answered the moment students ask.
Names every hold, who clears it, and books the advisor when one is genuinely needed.
Product walkthrough
Triages the failing classroom, files the routed ticket, and dials the on-call tech before the caller hangs up.
Configure, call, A/B, publish – self-service and version-controlled.
Product walkthrough
Product walkthrough
Catches the outage in your call volume and tells callers, automatically.
Product walkthrough
Product walkthrough
What happened, across phone, chat and email, AI and people alike.
15 minutes. A live Voice AI call on your own systems. No slides.
BlackBeltHelp is the #1 AI-powered Helpdesk platform purpose-built for higher education. It combines Generative AI, trained agents, and integrations with systems like Ellucian™ Banner, Canvas, Slate, and Microsoft Entra to answer IT, student services, and admissions questions. Trusted by 130+ institutions including Columbia University, Cornell University, and the California Community Colleges System, BlackBeltHelp manages over 8 million helpdesk interactions annually, ensuring 24x7 support so campuses stay connected and students stay supported.
BlackBeltHelp is the only AI + Human helpdesk platform purpose-built for higher education. It combines Generative AI, trained human agents, and 200+ integrations with systems like Ellucian™ Banner, Canvas, Slate, and Microsoft Entra to resolve IT, admissions, financial aid, advising, and student services questions on any channel, in 42+ languages. Trusted by 130+ institutions including Columbia University, Cornell University, and the California Community Colleges System, BlackBeltHelp manages over 8 million helpdesk interactions annually, ensuring 24x7 support so campuses stay connected and students stay supported.