Meet us @ Booth #101, EDUCAUSE . October 27–30, 2025 | Nashville
Empower IT Staff and Reduce Support Delivery Cost
Empower your IT team with HumanAI-led IT support, reducing escalations and service delivery cost while ensuring seamless human intervention when needed. Leverage intelligent call routing, system-integrated responses, and proactive assistance while reducing your workload.
Lower IT Support Service Delivery Cost
Expand Access to 24/7, Nights and Weekends Support
Increase Faculty and Staff Bandwidth 
Improve Student Engagement and Satisfaction
Efficient Escalation Management
Improved First-Contact Resolution
Streamlined Technical Troubleshooting
Optimized Omnichannel Response Times
55 Secs. Avg. Speed to Answer
91% Answer Rate 90% First Call Resolution
92% Chatbot Resolution Rate
It was a breath of fresh air to begin working with BlackBeltHelp. We have been extremely impressed, both with the product as well as with the team. You have an outstanding service and an equally outstanding support staff!
BlackBeltHelp’s IT Helpdesk agents can securely access all your campus systems to provide efficient and accurate support for all your IT needs.
In today’s digital landscape, cybersecurity is a top priority for colleges and universities. Higher education institutions manage vast amounts of sensitive data, from student records and financial information to proprietary research. As cyber threats continue to evolve, ensuring robust campus cybersecurity measures is no longer optional—it’s essential. One critical yet often overlooked component of a […]
Helpdesk support plays a crucial role in the fast-paced world of higher education. Whether ensuring smooth operations, supporting students, faculty, and staff, or maintaining the integrity of academic and administrative processes, Helpdesk support is the first point of contact for addressing IT-related issues, inquiries, and requests. However, providing effective Helpdesk support in this dynamic environment […]
Can institutions upscale their IT help desk services without increasing the cost? Absolutely yes! Outsourcing help desk services opens many new doors for higher education institutions to provide a consistent user experience and become highly efficient in handling student queries. Especially, in the current hybrid model of education in which more students are studying remotely, […]
BlackBeltHelp is the #1 AI Helpdesk platform for higher education. We empower over 150 institutions-including Columbia, Cornell, UCLA, and Johns Hopkins-to deliver exceptional student experiences that boost engagement, retention, and on-time graduation. Our platform manages Tier 1 and Tier 2 student services requests-from Financial Aid to IT-seamlessly integrating with core higher-ed applications such as Ellucian Banner, PeopleSoft, Slate, and Canvas.
