Meet us @ Booth #101, EDUCAUSE . October 27–30, 2025 | Nashville
Enable Seamless 24/7 Learning and Support for Students and Faculty
Provide round-the-clock support with experienced professionals delivering personalized, multimodal, AI-powered assistance through web, live chat, chatbot, text, and phone. Our LMS helpdesk seamlessly integrates with your campus technologies, offering a single point of contact for all Learning Management System issues and inquiries. Reduce service delivery costs while ensuring FERPA-compliant learning and instruction support.
Facilitate Uninterrupted Learning and Improve Academic Outcomes
Provide Continuous and Seamless Instructional Delivery
Increase Faculty and Staff Bandwidth
Improve Student Experience and Satisfaction
Lower LMS Support Service Delivery Cost
SIS / ERP
Operating System Support
Network Connectivity
Productivity Applications
Password Reset
Third Party Tools
68 Secs. Avg. Speed to Answer
92% Answer Rate
78% First Call Resolution
40K+ Annual Interactions
We really appreciate the quality of BBH support agents and the quick turnaround time when it comes to updating the internal Knowledge Base after we contact our account rep with changes. They also ask great clarifying questions and let us know if one of our users has an issue that we need to address. During the pandemic, I was thankful to have BBH to lean on.
In today’s fast-evolving higher education landscape, providing seamless student support is more critical than ever. With increasing digital expectations and the demand for round-the-clock assistance, institutions need a scalable, cost-effective solution. Cloud-based contact centers are transforming how higher education institutions communicate and engage with students, making support more efficient and accessible. Why Higher Education Institutions […]
In the ever-evolving landscape of education, student success remains at the core of every academic institution’s mission. From K-12 to Higher Education, fostering student success and providing comprehensive support is crucial for student growth and development. This is even more important for today’s students – who have become accustomed to quick and efficient services, whether […]
99.4% of 509 higher education institutions in the U.S. say that artificial intelligence (AI) in education and learning will be instrumental to their institution’s competitiveness in the next three years. In the rapidly evolving landscape of education, student success is paramount. One notable shift is the increasing diversity of student populations, including a rise of […]
BlackBeltHelp is the #1 AI Helpdesk platform for higher education. We empower over 150 institutions—including Columbia, Cornell, UCLA, and Johns Hopkins—to deliver exceptional student experiences that boost engagement, retention, and on-time graduation. Our platform manages Tier 1 and Tier 2 student services requests—from Financial Aid to IT—seamlessly integrating with core higher-ed applications such as Ellucian Banner, PeopleSoft, Slate, and Canvas.
