Maricopa Community Colleges Extends Partnership with BlackBeltHelp, Launches HumanAI-Driven Agent Portal Integration

Tempe, Arizona – May 22, 2025 – BlackBeltHelp, the leading provider of HumanAI-powered support solutions for higher education, is proud to announce the expansion of its partnership with Maricopa Community Colleges, one of the largest community college systems in the United States. The system has officially gone live with BlackBeltHelp’s TeamDynamix-integrated Agent Portal, reinforcing its commitment to seamless, modernized support for students, faculty, and staff.

After successfully implementing 24/7 IT and LMS HelpDesk support in 2023, Maricopa has taken the next step in enhancing support operations by enabling full integration with TeamDynamix—its preferred IT service management platform. This integration allows support agents to work more efficiently across systems, resolve issues faster, and offer a unified experience to end-users. As a result, the institution is now achieving an average speed to answer within 60 seconds and steadily improving toward a 90% SLA adherence rate.

“Maricopa’s deep integration with our Agent Portal through TeamDynamix sets a new standard for efficient student support,” said Joe Heltzel, Vice President, Customer Success at BlackBeltHelp. “By streamlining workflows and enabling faster resolutions, this partnership ensures students receive timely, seamless help exactly when they need it.”

The new TeamDynamix integration expands Maricopa’s robust support offering powered by BlackBeltHelp’s HumanAI for IT & Student Support. By blending generative AI, curated knowledge, and live-agent escalation, the solution delivers real-time, personalized assistance across channels like phone, chat, and email. With a single-pane-of-glass view into tickets, workflows, and knowledge bases, support agents can now resolve issues faster and more efficiently.

This partnership extension highlights Maricopa’s continued focus on digital transformation and service excellence, ensuring that its diverse student body receives consistent, high-quality support at any time of day.

To learn more about how BlackBeltHelp empowers institutions like Maricopa Community Colleges with HumanAI-powered solutions, Contact Us.

About Maricopa Community College

The Maricopa County Community College District (MCCCD), also known as Maricopa Community Colleges, is a public community college district in Maricopa County, Arizona. Headquartered in Tempe, MCCCD is among the largest community college districts in the United States, serving more than 100,000 students each year in the Phoenix metropolitan area.

The programs offered at MCCCD include those leading to a two-year associate degree and occupational certificates, as well as online classes and dual enrollment programs.