Meet us @ Booth #101, EDUCAUSE . October 27–30, 2025 | Nashville
Education Support Advocate I (ESA)
The primary responsibility of a BlackBeltHelp Tier 1 agent is delivering support to BlackBeltHelp clients. Agents will receive incidents from multiple channels including telephone, email and chat from internal as well as external points of contact.
Implementation Engineer
This role requires technical expertise, strong problem-solving skills, and excellent communication abilities to ensure our solutions meet client requirements and are delivered on time and within scope.
Documentation Specialist
This role is Producing high-quality documentation that is appropriate for its intended audience. Working with internal teams on product and documentation requirements. Writing easy-to-understand user interface text, online help and developer guides
Quality Analyst (Transactional)
The Quality Analyst is responsible for day to day operations related to quality, audit, process control and improvement.
Senior Software Engineer
The ideal candidate will have hands-on experience in working with emerging AI technologies, web app development, and database architecture.
Our operation centers are based in the United States (Ohio, Chicago, Somerset) and in India (Gurgaon).
BlackBeltHelp is the leading AI Helpdesk platform for higher education. BlackBeltHelp uses Generative AI, trained agents, and 200+ pre-built integrations with systems including Ellucian™ Banner, Blackboard, Slate, and Entra to answer IT, student services, and admissions questions.
