Rancho Santiago Community College District Launches BlackBeltHelpX Chat AI Agent for Santa Ana College
Miami, FL | November 13, 2025 – Santa Ana College, part of the Rancho Santiago Community College District and one of California’s largest and most established community colleges serving more than 25,000 students, has officially gone live with the BlackBeltHelp Chat AI Agent in both English and Spanish – empowering students, faculty, and staff with instant, 24×7 answers to their most common questions.
With this milestone deployment, Santa Ana College now provides zero-wait-time service for some of the most common IT and student service inquiries. Instead of waiting for a technician or navigating multiple webpages, students and staff can now engage directly with the BlackBeltHelpX Chat AI, which responds instantly to frequently asked questions and provides consistent, reliable information at any hour of the day.
Unlike traditional systems, the BlackBeltHelpX Chat AI holds real, contextual conversations with users, eliminating the need for training or additional guidance. The platform also retains the flexibility to transfer to a human agent when necessary or upon user request, ensuring both convenience and personalized support.
This deployment at Santa Ana College is powered by the BlackBeltHelpX Chat AI, designed to streamline communication, improve operational efficiency, and enhance the overall campus experience. The chatbot assists with FAQs across departments, helping students quickly find answers related to IT, student accounts, admissions, and other campus services.
Highlights of BlackBeltHelpX Voice AI Agent Include:
- Help when your students need it most: The AI and Human support agents servicing your constituents will provide critical support such as password reset, MFA assistance, and answers financial aid, registration and other student services questions.
- 200+ pre-built integrations: BlackBeltHelpX integrates with more than 200+ of higher-ed’s leading IAM, ITSM, SIS, LMS and CRM products. You choose the best system for your campus’ success, and we integrate with it.
- Spend Less to Help More: With affordable pricing we let your staff focus on more complex or unique issues while we handle 70%+ of your tier 0/1 issues.
- Simpler Pricing: BlackBeltHelpX has easy to understand headcount-based pricing, making it clear what is covered and how you scale. Stop counting phone calls and start measuring satisfaction.
About Santa Ana College
Founded in 1915, Santa Ana College (SAC) is part of the Rancho Santiago Community College District and serves more than 25,000 students annually. As one of California’s oldest community colleges, SAC offers associate degrees, career education certificates, and transfer programs across diverse fields including business, health sciences, technology, and the arts. The college is nationally recognized for its student-centered approach, academic excellence, and dedication to workforce and community development.
