Salem University Expands Partnership with BlackBeltHelp to Deliver 24/7 IT, LMS & One Stop Support

Salem, West Virginia – May 16th, 2025 – BlackBeltHelp, a leading provider of HumanAI-powered Student Services and IT Support solutions for higher education, is proud to announce the expansion of its partnership with Salem University.

After successfully implementing BlackBeltHelp’s IT & LMS HelpDesk support in 2024, Salem University has already expanded services to include 24/7 global support for Financial Aid departments—further strengthening its commitment to an enhanced student experience and operational efficiency.

Powered by HumanAI for IT & Student Support, this comprehensive solution combines generative AI, curated knowledge, and live-agent assistance to deliver timely, round-the-clock help to students, faculty, and staff across channels like phone, chat, and email.

“Our journey with BlackBeltHelp—from IT to Financial Aid support—has been a smooth transition, ensuring a consistent and reliable experience for our students across departments.”
— Rebecca Vice-President, Financial Aid and Regulatory Affairs, Salem University

With this expanded engagement, Salem University is now equipped to deliver seamless, round-the-clock assistance across critical student services, including IT, LMS, and Financial Aid. By integrating BlackBeltHelp’s HumanAI-powered support—which blends AI-driven automation with live-agent escalation—the university ensures students, faculty, and staff receive timely, personalized help across multiple channels such as phone, chat, and email.

The solution’s integration with campus systems enables quick and accurate resolutions—achieving an average speed to answer of just 25 seconds and maintaining a 92% SLA adherence—while significantly reducing response times and internal workload.

With global support coverage, Salem University is positioned to meet the needs of its diverse student body and maintain service continuity regardless of time zone or location. With this expanded engagement, Salem University is better positioned to reduce internal workload, improve student satisfaction, and ensure continuity of support anytime, anywhere.

To learn more about how BlackBeltHelp supports institutions like Salem University, Contact Us.

About Salem University

Salem University, located in Salem, West Virginia, is a private institution founded in 1888. It offers undergraduate and graduate degree programs in fields such as business, education, health sciences, and information technology. Individuals in the Salem, West Virginia community founded Salem College to provide an affordable baccalaureate curriculum grounded in the liberal arts to prepare students for occupations, professional and advanced studies, as well as a Normal curriculum to prepare educators.