Strategic Education, Inc.Renews BlackBeltHelp 24/7 AI + Human IT & LMS Helpdesk for Three Years

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Miami, Florida – Strategic Education, Inc. (Nasdaq: STRA), the parent organization of Capella University, Strayer University, and Jack Welch Management Institute, has renewed its partnership with BlackBeltHelp for three years to deliver 24/7 AI + Human IT and LMS support for its online learners through the only AI + Human helpdesk platform purpose-built for higher education.

The three-year renewal expands support with AI Front Desk for IT & LMS and AI End-to-End Password Reset w MFA. By combining Voice and Chat AI with dedicated domestic human agents, the platform resolves IT and LMS questions through voice, chat, email, and outbound callbacks, so every learner gets help anytime, anywhere, 24/7.

“Online learners do not keep office hours, and their helpdesk should not either. Strategic Education has trusted BlackBeltHelp for more than five years. This renewal puts AI in front of every conversation, with skilled domestic agents behind it, so every learner at Capella, Strayer, and Jack Welch Management Institute gets resolved, not just answered.”

Anjli Jain, Chairman, BlackBeltHelp

Strategic Education has partnered with BlackBeltHelp for more than five years. This renewal reflects that continued trust and keeps SEI alongside BlackBeltHelp’s community of 130+ institutions, including Columbia University, Cornell University, and the California Community Colleges System, in delivering learner-first support at scale.

Solution

BlackBeltHelp 24/7 AI + Human

AI agents front every call and chat for Capella, Strayer, and Jack Welch Management Institute learners, with a dedicated domestic human team as the fallback around the clock. Every request is resolved, not just answered. Includes quarterly on-site business reviews.

Products

AI Front Desk for IT & LMS

24/7 voice and chat support for IT and LMS questions, answering from SEI’s own SharePoint knowledge base, documenting every ticket in Salesforce, and transferring to a human agent when needed.

AI End-to-End Password Reset w MFA

Verifies identity through Salesforce, resets passwords, and resets MFA through Ping Identity in a single interaction. No queue, no callback.

Agent Assist

Gives human agents real-time answers and one-click actions, including password reset, MFA, and account unlock, without switching systems.

AI Insights

Real-time dashboards for AI and human performance on the same record. Core from Year 1, Pro from Year 2.

AI Agent Studio

Configure conversation flows, knowledge, and channels without code. Available from Year 2.

Integrations

BlackBeltHelp AI Helpdesk Highlights

24/7

Always On

AI and dedicated domestic human agents cover every hour, including enrollment peaks.

200+

Pre-Built Integrations

Salesforce, Ping Identity, SharePoint, and more. Meets SEI where it is.

Years of Partnership

Strategic Education has trusted BlackBeltHelp for more than five years.

Live Demo

Hear It in Action

Transform campus support. Real voice AI. Real resolutions.

Experience how learners get instant help with password resets, MFA, and LMS questions on any device, any hour.

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About Strategic Education, Inc.

Strategic Education, Inc. (Nasdaq: STRA) is dedicated to advancing economic mobility through education. Headquartered in Herndon, Virginia, Strategic Education serves working adult learners through its U.S. Higher Education segment, which includes Capella University and Strayer University, along with Jack Welch Management Institute, a part of Strayer University. The company also operates Education Technology Services and Australia/New Zealand segments.

About BlackBeltHelp

BlackBeltHelp is the only AI + Human helpdesk platform purpose-built for higher education. It combines Generative AI, trained human agents, and 200+ integrations with systems like Ellucian™ Banner, Canvas, Slate, and Microsoft Entra to resolve IT, admissions, financial aid, advising, and student services questions on any channel, in 42+ languages. Trusted by 130+ institutions including Columbia University, Cornell University, and the California Community Colleges System, BlackBeltHelp manages over 8 million helpdesk interactions annually, ensuring 24x7 support so campuses stay connected and students stay supported. For more information on BlackBeltHelp, go to www.blackbelthelp.ai.