Drive Engagement and Actions with Personalized SMS Communications
Improve Student Experience by Communicating through their Preferred Method
Meet us @ Booth #101, EDUCAUSE . October 27–30, 2025 | Nashville
Meet us @ Booth #101, EDUCAUSE . October 27–30, 2025 | Nashville
Improve Student Experience by Communicating through their Preferred Method
Provide handholding and support that students deserve throughout their entire educational journey – from inquiry and application to retention and graduation. AI-powered, systems-integrated, Edu Messenger from BlackBeltHelp, enables institutions to broadcast communications, and trigger SMS texts to students to prompt necessary actions, as well as receive and respond to students’ inquiries via text messaging.
Lower Support Service Delivery Cost
Expand Access to 24/7, Nights and Weekend Support
Improve Student Engagement and Satisfaction
Increase Staff Bandwidth
Boost Retention and Graduation Rate
Build Efficiencies Across All Services and Instruction
Picture this: It’s a long weekend, and a student, struggling with financial aid paperwork, needs immediate clarification on a submission deadline. They visit your institution’s website late at night, only to find no one available to help. Frustrated, they feel unsupported and uncertain about their next steps. This scenario is all too common, highlighting the […]
In today’s digital age, universities constantly seek innovative ways to connect with students and support their academic journey. One such technology that has gained traction in recent years is AI chatbots. These intelligent virtual assistants have revolutionized the way universities interact with students, offering personalized support, timely assistance, and valuable resources to help them succeed. In […]
In the quest to enhance student engagement, higher education institutions are shifting their focus from traditional phone support to embracing modern, user-friendly technologies like live chat. This strategic shift recognizes the importance of meeting students on their own terms and catering to their digital, rapid-response expectations. One such technology that has gained significant traction is […]
BlackBeltHelp is the #1 AI-powered Helpdesk platform purpose-built for higher education. It combines Generative AI, trained agents, and integrations with systems like Ellucian™ Banner, Canvas, Slate, and Microsoft Entra to answer IT, student services, and admissions questions. Trusted by 130+ institutions including Columbia University, Cornell University, and the California Community Colleges System, BlackBeltHelp manages over 8 million helpdesk interactions annually, ensuring 24x7 support so campuses stay connected and students stay supported.
