The Role of AI and Balancing Personal Connections with Technological Advancements

Wednesday, September 20, 2023: In today’s rapidly evolving digital landscape, artificial intelligence (AI) is playing an increasingly prominent role in higher education. Among its many applications, AI-powered technologies like chatbots are revolutionizing student services by providing personalized support and streamlining administrative processes. However, it is essential to strike a balance between leveraging new technologies and maintaining the personal connection between students and institutions.

In this blog, Anthony Humphreys, a higher ed tech veteran and President of BlackBeltHelp, the leading provider of CCaaS and AI-powered CX solutions for colleges and universities, sheds light on the transformative impact of AI on student experiences. Beyond chatbots, Humphreys explores diverse applications of AI and shares strategies for maintaining a personalized approach as it relates to student services amidst technological advancements.

About Van Allen

Van Allen Strategies is a B2B technology and strategy firm bringing creative thinking and an outside perspective to your table. We help you capitalize on the talent, resources, and earned value you’ve built while finding new opportunities to do business better.

Since 2014 we’ve helped companies from growing startups to household names plan and execute big projects at scale, integrate enterprises, and transform operations.

About BlackBeltHelp

BlackBeltHelp is the AI Helpdesk platform purpose-built for higher education. BlackBeltHelp uses Generative AI, trained agents and 200+ pre-built integrations to service more than 8mn queries from end users including from password resets, financial aid award and student account status. More than 130 colleges, universities including Columbia University, UCLA, Cornell, California Community Colleges System, Broward College and SEI rely on BlackBeltHelp to deliver 2 million inbound and outbound interactions to their end users.