Zero Queue, 24/7 Answers: 8 Institutions Migrate from Anthology to BlackBeltHelp

Miami, Florida – August 10, 2026 – Eight colleges and universities across five states have successfully transitioned from Anthology to BlackBeltHelp, the only AI-Human Helpdesk for higher ed, ensuring uninterrupted 24/7 student services and IT support for students, faculty, and staff.

Institutions That Have Migrated from Anthology:

Broward College (FL) – 24/7 OneStop and IT support, Chat AI, Academic Advising Voice Agent, bilingual live agents
Community College of Baltimore County (MD) – 24/7 IT and LMS Support across three campuses
Johns Hopkins University (MD) – 24/7 LMS Support
Pima Community College (AZ) – 24/7 Student Services Support
Maricopa Community College District (AZ) – IT/LMS Support
University of Alabama (AL) – 24/7 AI-powered IT help desk for students, faculty, and staff
University of Alabama in Huntsville (AL) – 24/7 student and IT support on the system-wide model
University of Texas Rio Grande Valley (TX) – 24/7 bilingual student and IT support

BlackBeltHelp: Better Student Support (and Zero Anthology Downtime Transition)

Each institution faced the same conditions before migrating: queues that stretched 15 to 20 minutes during peak enrollment periods, inconsistent answers across agents, legacy automation that escalated more calls than it resolved, and no self-service path after hours. Anthology’s Chapter 11 filing and the split of its portfolio across multiple owners added contract and roadmap uncertainty to service models that had already stopped improving.

BlackBeltHelp’s combined Voice AI, Chat AI, and higher-ed trained live human agents now resolve routine requests instantly – including password and MFA resets completed end to end in a single call, 24/7, with no human agent – while maintaining personalized support for complex cases. Broward College also deployed an Academic Advising Voice Agent for after-hours coverage, improving its resolve rate from 14% at testing to 45.5% and reducing after-hours agent workload by 45%. Every migration was completed with zero downtime and no interruption to student-facing service.

By integrating seamlessly with each institution’s core systems and identity management platforms (Ellucian Banner, Workday, Canvas, Blackboard, Brightspace D2L, TeamDynamix, Microsoft Entra, and Duo Security), the solution enhances security, strengthens authentication workflows, and improves interoperability across the institution’s technology ecosystem, enabling the help desk to resolve issues faster and more efficiently.

Highlights of BlackBeltHelp AI-Powered Student & IT Help Desk:

Diverse Higher Ed Expertise: Serving over 130+ prestigious research universities to community college systems including Cornell University, Columbia University, Johns Hopkins University, California Community College System and others.
Resolution, Not Deflection: 90%+ first-contact resolution on phone. Password and MFA resets, roughly 70% of all inbound support volume, are resolved end to end by Voice AI in a single call, 24×7, with no human agent.
Extensive Higher Ed Integrations: Integrations to commonly used apps including Banner, Colleague, Slate, Canvas, Blackboard and more.
Unlimited Usage Model: Transparent, predictable pricing with unlimited interactions to support every student, faculty, and staff member – every time.

Get Free Migration from Anthology

Free Migration Offer for Your Campus

Exclusively for institutions currently utilizing Anthology Helpdesk, OneStop, and Blackboard Student Services.

In light of Anthology filing Chapter 11 bankruptcy, BlackBeltHelp is offering free migration from Anthology to the BlackBeltHelp AI Helpdesk Platform - zero-downtime cutover, call flow and workflow migration, integrations included, and go live in approximately 90 days.

Offer Deadline: August 31, 2026

Institutions evaluating vendor stability, service continuity, or contractual exit options are encouraged to book a meeting. Many Anthology agreements include bankruptcy, acquisition, and material-change-in-service provisions that permit early termination even within a multi-year term.

Request a Meeting

About BlackBeltHelp

BlackBeltHelp is the #1 AI-powered Helpdesk platform purpose-built for higher education. It combines Generative AI, trained agents, and integrations with systems like Ellucian™ Banner, Canvas, Slate, and Microsoft Entra to answer IT, student services, and admissions questions. Trusted by 130+ institutions including Columbia University, Cornell University, and the California Community Colleges System, BlackBeltHelp manages over 8 million helpdesk interactions annually, ensuring 24/7 support so campuses stay connected and students stay supported. For more information on BlackBeltHelp, go to www.blackbelthelp.ai.