Cut Your Help Desk Costs and Empower Your End Users with BlackBeltHelp’s Knowledge Base!
Studies reveal that approx. 70% of customers prefer to resolve their issues on their own. BlackBeltHelp’s Lexicon is a public knowledge base that empowers an institution’s students and faculty to solve their problems on their own, cutting down the institution’s help desk costs and reducing the resolution time. Lexicon, a self-help website enables the end-users to…
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Empowering Faculty with One Tap Resolution for Classroom Emergency Issues
Imagine it’s the end of the semester. Exams are around the corner. You plan to help your students skim through the important concepts quickly as part of your last-minute revision strategy. As soon as you start the presentation, the projector goes awry. You try to fix the glitch in vain. Two hours get wasted by…
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Artificial Intelligence: Increasing Accessibility, Affordability, and Inclusivity
After the then reigning chess grandmaster Garry Kasparov defeated IBM’s supercomputer Deep Blue in 1996, he, in an essay for TIME magazine had said that although he could “smell, feel a new kind of intelligence across the table” yet he felt it to be “inefficient, inflexible kind” which gave him the impression that he still…
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