Adaptive Learning – Because One Size Doesn’t Fit All!
Adaptive Learning – Because One Size Doesn’t Fit All! No one can possibly deny the fact that we are moving towards a data-driven world. With the growth of technology, our abilities to mine and scrutinize data to generate actionable insights have also grown exponentially. With the insights obtained from data, we are able to understand…
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“Involve me and I learn”: Moving Towards Better Student Engagement
Do you need to keep your students engaged? “Involve me and I learn”, said Benjamin Franklin. It stands true for your students also. Each student actively involved equals to a student retained. With the diverse challenges that today’s learners face, they are vulnerable to feeling bogged down if there isn’t a support system to fall…
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On the Road to Increase Student Enrollment Support
Let us break it down for you. The higher education market is flooded with options. If you want to increase your student enrollments, you have to deliver exactly what a prospective student expects, at the right time along with the required enrollment support. Now, the question arises: what is it that the students want? Well,…
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3 Tips to Streamline Your Self Help Knowledge Base
With the growing inclination of customers towards self-service, it has become imperative for organizations to provide exceptional self-service options that are easy to access and use. The key, basically, is to provide the right information, at the right place. For that, your self help knowledge base game has to be really strong. Listed below are…
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3 Keys to A Successful IT Help Desk
Your customers define your business and the kind of support you provide shapes their opinion about you. IT Help Desk thus plays a very important function in your institution’s success. It performs vital functions like executing business processes efficiently, safeguarding quicker and smoother communication, ensuring a reduction in complications in interactions, attending to customers’ needs,…
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Predictive Analytics: Can It Amplify Student Success?
Higher education institutions spend millions on Student Enrollment. They invest large sums of money in internet marketing, admission counselors. Thus, when these prospective students don’t enroll, educational institutions suffer huge losses. If these students enroll and aren’t engaged in the learning process, the organizations are again bound to incur losses due to lower graduation and…
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Artificial Intelligence – Helping the Help Desk
The help desk industry has undergone a paradigmatic shift in the last some years. Customers are still calling the help desk but their expectations are higher than ever. Help desk is increasingly becoming dependent on various technologies. There is a growing reliance on analytics and artificial intelligence to assuage customers’ pain points. The surveys and…
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3 Reasons Why You Need After-Hours Support
When your end-users are calling you with support requests, they are already frustrated. If your help desk staff isn’t available when they are looking for immediate resolution of their issues, it adds to their ire and unhappy end-users haven’t ever done any organization any good. Moreover, emergencies can occur anytime. A student’s laptop might stop…
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Are Customers Ready for Self-Service?
Are customers ready for self-service? Imagine, as a student, you are in the middle of writing an assignment that is due the next day. Right when you are wondering whether you can be any more stressed, your desktop screen incurs an issue. The screen goes blank. You call your institution’s help desk. The customer support…
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Artificial Intelligence: The Next Giant Leap in Education
We all are aware of the impact that technology has made in our learning spaces in recent years with MOOCs like Coursera and Udemy making education more adaptive, accessible, and affordable. With the advent of Artificial Intelligence in Higher Education Landscape, we are looking at an age of personalized automation promoting productive learning behaviors. Think…
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