Full Platform · Full Coverage

BlackBeltHelp
AI + Human

Full-day coverage. Full-platform access.
Our most comprehensive solution. AI handles every routine inquiry, human agents handle every complex case, both available 24/7. Built for institutions ready to commit to every channel and every hour.

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All 14 products included

Live in 90 days

Flat institutional rate

Helpdesk analytics dashboard showing ticket trends, response metrics, and performance insights

Serves the journey:

Admissions

Financial Aid

Registrar

Advising

Student Services

IT

What’s included

BlackBeltHelp AI + Human at a glance

AI Voice + Chat agents, 24/7, every department
Human escalation agents, available around the clock
Password & MFA Reset, end-to-end resolution
Agent Assist for every human agent
Insights Core dashboard, real-time analytics
Multilingual coverage (EN + ES)
Insights Pro (available as add-on, coming soon)
Studio (available as add-on, coming soon)

Serracia Turner – Support Center Team Lead · Community College of Baltimore County

BlackBeltHelp’s after-hours support has been a game-changer for our students and faculty. By minimizing learning disruptions, they ensure that our community always has the help it needs to succeed.

Serracia Turner – Support Center Team Lead · Community College of Baltimore County

24/7

Students Coverage

24/7

Institution Served

Who it’s for

Right fit if you support students 24/7.

If your institution sees itself in any of these three scenarios, this is your bundle.

1

Large enrollment, peak-time spikes

10,000+ students with concentrated demand during registration, FAFSA deadlines, or finals. AI handles the surge so your staff doesn't drown. Human agents always available for complex cases that need a person.

2

Migrating from legacy human-only support

Currently running an outsourced call center, in-house help desk, or vendor like Anthology or Gravyty. Want full AI coverage layered on top without losing the human touch. Mid-to-large public colleges with 30,000+ students have made the transition in 60 days.

3

Complex student services, every department

Admissions, financial aid, advising, IT, LMS, you need every department covered, with the integrations to back it up. One bundle, one buyer, one contract.

Compare solutions

How BlackBeltHelp AI + Human compares.

All five solutions at a glance. Find the right fit for your institution.

What's included	AI Only	This Solution BlackBeltHelp AI + Human	After-Hours AI + Human	AI 24x7 + Human After-Hours	After-Hours AI Only
AI automation hours	24/7	24/7	24/7	24/7	24/7
Identity Lifecycle Management (ILM)	Not included	24/7	24/7	24/7	24/7
All AI Front Desks
Password & MFA Reset
Insights Core
Competitive Higher-Ed Pricing
Best for	Lean IT, AI confidence high	Full coverage commitment	After-hours coverage gap	AI primary, human safety net	Lean budget, after-hours only
Typical go-live	6-8 weeks	90 days	6-8 weeks	8-10 weeks	4-6 weeks

Real institutions. Real outcomes.

Institutions running BlackBeltHelp AI + Human today.

BlackBeltHelp has greatly improved our customer satisfaction. They listen, adapt, and quickly implement feedback making a real difference in our IT service interactions

Ellen Rayz – Associate Vice Chancellor and CTO – City College of San Francisco

60days

Broward College

Full migration from Blackboard Student Services and Gravyty Ivy.AI to BlackBeltHelp AI + Human.

Read the case study →

130+

Total institutions served

From R1 research universities to community colleges. 8M+ student support interactions annually across the BlackBeltHelp platform.

How to buy

From conversation to contract in 3 steps. No procurement gauntlet.

30 minutes to find out if this is your bundle. Walking away is allowed.

Book a Demo

Speak to Sales

Solution Fit

Discovery, Demos, Alignment to your Institutional Priorities

Procurement Pathway

Direct, E&I Cooperative, State Contract, RFP, Sole Source

Security & Technical Review

Data Handling, Integration Assessment, Accessibility

Implementation

Kick Off, Integration Build, Knowledge Base Load, Agent Training, UAT

Go Live and Optimize

Launch, Performance Baseline, Ongoing Tuning

Common questions

Questions CIOs ask.

01

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How long does the integration with Banner take?

Typical Banner integration timeline is 2-3 weeks for the standard configuration. We provide the API specifications and run the test scripts. Your team's involvement is roughly 4-6 hours total across the entire deployment. [NEEDS DATA: confirm exact hours figure with implementation team]

02

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What happens when the AI can’t verify a student’s identity?

If the standard verification path fails, the AI escalates the call to your existing IT helpdesk workflow. The student is never left at a dead end. Configurable fallback paths include in-person verification, secondary authentication via institutional email, or transfer to a human agent.

03

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How is student PII handled during the verification process?

All voice traffic is encrypted in transit. Verification data is never stored beyond the call. BlackBeltHelp is SOC 2 Type II compliant and FERPA-aligned. [NEEDS DATA: confirm latest compliance certifications and audit dates]

04

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Does this require a third-party voice provider?

No. Voice AI is delivered as a complete service. We handle the telephony, the natural language processing, and the integration with your IAM. You provide a phone number; we handle the rest.

05

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Is this available 24/7? In Spanish?

Yes to both. The product runs 24/7/365 with no service window. Spanish is included at no additional charge and matches English coverage hours. Bilingual student populations get the same experience in either language.

06

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What’s the typical cost-per-call savings?

[NEEDS DATA: pull real cost-per-call savings figures from existing customer deployments. Pending CS team confirmation of which institutions have shareable numbers.]