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AGENT ASSIST | REAL-TIME AI

Agent Assist

AI-powered response suggestions surfaced to your live agents in real time. Every agent answers with consistent, accurate, knowledge-base-driven information. Handle time drops. Training time drops. New agents reach proficiency faster.

This product is not yet generally available. Institutions can apply to the Design Partner Program for early access and to help shape the roadmap.

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Who Agent Assist is built for.

Institutions running a live agent operation, either with BlackBeltHelp service delivery teams or with in-house support staff. The product is designed to lift performance of an existing operation, not to replace it.

Used across your campus

Admissions

Financial Aid

Registrar

Advising

Student Services

What Agent Assist does.

Agent Assist sits alongside the live agent during every call and chat. As the student talks, the AI surfaces the relevant policy, the cited answer, and the next-best action. The agent stays in control. The AI does the lookup.

Real-time response suggestions

As the student describes the issue, Agent Assist surfaces the most likely answer from your knowledge base, with the source cited. The agent reads, verifies, and responds. No tab switching. No knowledge base hunting.

Works with BlackBeltHelp agents and your agents

Agent Assist is available to both BlackBeltHelp service delivery teams and to in-house institutional staff. The same intelligence layer supports both, with role-appropriate views.

Consistent answers across every agent

Every agent draws from the same knowledge base. New agents are not penalized for inexperience. Veteran agents are not penalized for institutional memory others lack. Every student gets the same quality of answer.