Help Your Students Glide Through the Complex Financial Aid Process
Writing about the financial aid system in one of his blog posts, Bill Gates reiterated one of his interactions with some students who described the system as “nerve-wracking” and “scary”. Consequently, Bill gates called for simplifying the entire process, starting with FAFSA – the application that carries around 180 questions about parents’ finances, personal information, legal…
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The Use of Technology by Your Students Isn’t After Hours Help Desk
Changing student demographics and after hours help desk support Most students today do not fall in the traditional 18-24 age cohort. They juggle more responsibilities than their predecessors, are older, earn degrees while raising families and work full or part-time jobs to pay for their education. All of these changes in the student body demographics…
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The Ever Changing Higher Education Landscape
For a millennium, the sole purpose of getting an education as broadening one’s intellectual horizons, a luxury reserved only for the rich and elite. But if you look around today, that era is long gone, for good. The best and oldest universities in the world, whether the Ivy League schools or Oxbridge, once a hub…
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Five Reasons Why You Should Transition to OneStop Student Service
Every year across the United States a considerable number of students are unable to complete their college degrees. A vast number of them take more than six years to do so. Surprisingly, student runaround, confusion, increased service wait-times, and unfamiliarity with the institutional processes are only a few in the lengthy list of challenges that…
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Transform Student Experience with One Stop Student Services
One Stop Student Services, in the current academic scenario, aren’t just ornamental marketing tools, they are a must-have. A truly integrated student support experience is necessary to better assist the complex needs of today’s students. With the rapidly changing educational landscape, it becomes increasingly necessary to create a streamlined experience for your students and better…
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How is AI Helping Educational Organizations Cut Costs?
After the reigning chess grandmaster Garry Kasparov defeated IBM’s supercomputer Deep Blue in 1996, he, in an essay for TIME magazine had said that although he could “smell, feel a new kind of intelligence across the table” yet he felt it be “inefficient, inflexible kind”. It gave him the impression that he still had a…
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4 Questions You Should Ask To Potential Student Support Service Provider
Onboarding a student support service provider isn’t an easy feat. Placing your trust in an outsourcer for handling your student support itself is a task. There’s always a hesitation whether the help desk support service provider would be able to provide your end-users the support they expect from your institution. Even when you finally cross…
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Want to Reduce Help Desk Costs? Automate Password Resets
Password resets are simple to do. It takes only a few minutes to change one. While resetting passwords might not be complex, the sheer volume of password reset requests is overwhelming. At a time when IT staff is increasingly expected to do more with less, these password reset requests are an unnecessary burden on your…
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3 Common IT Helpdesk Support Challenges
A robust IT helpdesk support framework is critical for the smooth functioning of various processes at an organization – the users expect immediate response and resolution when they call the help desk with issues or requests. That’s why institutions make all the efforts possible to keep their IT help desk up and running. Despite the…
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Cut Your Help Desk Costs with BlackBeltHelp’s AI Chatbot
Why Live Chat? Amidst the skyrocketing customer expectations, it all comes down to- greater the communication, better the business. That’s why Live Chat. Having live chat like Neo – AI Chatbot ensures that you are there for your end-users when they require help. Round-the-clock accessibility for the resolution of your customers’ issues tells them that…
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