3 Keys to A Successful IT Help Desk
Your customers define your business and the kind of support you provide shapes their opinion about you. IT Help Desk thus plays a very important function in your institution’s success. It performs vital functions like executing business processes efficiently, safeguarding quicker and smoother communication, ensuring a reduction in complications in interactions, attending to customers’ needs,…
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Predictive Analytics: Can It Amplify Student Success?
Higher education institutions spend millions on Student Enrollment. They invest large sums of money in internet marketing, admission counselors. Thus, when these prospective students don’t enroll, educational institutions suffer huge losses. If these students enroll and aren’t engaged in the learning process, the organizations are again bound to incur losses due to lower graduation and…
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Artificial Intelligence – Helping the Help Desk
The help desk industry has undergone a paradigmatic shift in the last some years. Customers are still calling the help desk but their expectations are higher than ever. Help desk is increasingly becoming dependent on various technologies. There is a growing reliance on analytics and artificial intelligence to assuage customers’ pain points. The surveys and…
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3 Reasons Why You Need After-Hours Support
When your end-users are calling you with support requests, they are already frustrated. If your help desk staff isn’t available when they are looking for immediate resolution of their issues, it adds to their ire and unhappy end-users haven’t ever done any organization any good. Moreover, emergencies can occur anytime. A student’s laptop might stop…
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Are Customers Ready for Self-Service?
Are customers ready for self-service? Imagine, as a student, you are in the middle of writing an assignment that is due the next day. Right when you are wondering whether you can be any more stressed, your desktop screen incurs an issue. The screen goes blank. You call your institution’s help desk. The customer support…
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Artificial Intelligence: The Next Giant Leap in Education
We all are aware of the impact that technology has made in our learning spaces in recent years with MOOCs like Coursera and Udemy making education more adaptive, accessible, and affordable. With the advent of Artificial Intelligence in Higher Education Landscape, we are looking at an age of personalized automation promoting productive learning behaviors. Think…
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Three Key E-learning Trends to Look Out for in 2018
This is an era of technological advancements. Well, we have been here for quite some time now with Siri managing our lives, various applications keeping tabs on our activities, Intelligent Machines helping us with everything ranging from simple to complex. In recent years, technology has drastically changed the way we learn and is predicted to…
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5 Reasons Why You Should Outsource Your IT Help Desk
Outsourced IT support frees up your IT staff to strategize revenue-generating ideas and tend to various other tasks at hand. While you focus on your core competencies, your help desk addresses your end-users’ challenges. Their issues are handled by industry experts using the latest technology which increases your customer satisfaction rates and helps your business…
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Should You Outsource Your Help Desk or Keep It In-House?
Technology has fundamentally changed the way educational organizations function. With its infiltration in all walks of educational experience, there is an increased reliance on IT processes, including customer service. Educational institutions market their robust IT support frameworks to lure prospective students and retain the enrolled ones. Good IT environment is a significant criterion for potential…
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Four Reasons Why Your College Needs Live Chat
In the fast-paced age we are living in right now, customers’ expectations from a help desk have reached a new high. They want immediate help. If you can’t resolve their issues instantly, the least you can do is listen to them, let them know that their problems matter, and pacify them that you are making…
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