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McDaniel College Selects BlackBeltHelp for 24/7 IT Help Desk and LMS Support Services
MD, 2023: We are happy to announce our partnership with McDaniel College to provide 24/7 IT Help Desk and LMS support. BlackBeltHelp’s robust and technology driven support will instantly connect students, faculty, and staff to the support they need beyond the business hours, weekends, and holidays.
McDaniel College will also leverage the Simplify Platform to assist users with features, such as simplify advisor, chatbot, SMS nudging and self-help. These products will help the college to remove student barriers while reducing administrative costs.
Scope of Support:
About McDaniel College:
McDaniel College is a private college in Westminster, Maryland. Established in 1867, it was known as Western Maryland College until 2002 when it was renamed McDaniel College in honor of an alumnus who gave a lifetime of service to the college. The college also has a satellite campus, McDaniel College Budapest, in Budapest, Hungary. McDaniel College is accredited by the Middle States Commission on Higher Education. The college owns and manages a shopping center and residential properties through its for-profit arm.
BlackBeltHelp is the AI Helpdesk platform purpose-built for higher education. BlackBeltHelp uses Generative AI, trained agents and 200+ pre-built integrations to service more than 8mn queries from end users including from password resets, financial aid award and student account status. More than 130 colleges, universities including Columbia University, UCLA, Cornell, California Community Colleges System, Broward College and SEI rely on BlackBeltHelp to deliver 2 million inbound and outbound interactions to their end users.
BlackBeltHelp is the leading AI Helpdesk platform for higher education. BlackBeltHelp uses Generative AI, trained agents, and 200+ pre-built integrations with systems including Ellucian™ Banner, Blackboard, Slate, and Entra to answer IT, student services, and admissions questions.
