Overcoming Helpdesk Support Challenges in Higher Education
Helpdesk support plays a crucial role in the fast-paced world of higher education. Whether ensuring smooth operations, supporting students, faculty, and staff, or maintaining the integrity of academic and administrative processes, Helpdesk support is the first point of contact for addressing IT-related issues, inquiries, and requests. However, providing effective Helpdesk support in this dynamic environment…
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Sam Smith
Empowering Higher Education Institutions: Unveiling the Benefits of EduView
Traditional support methods are gradually being supplemented and, in some cases, replaced by more modern and efficient approaches. Millennials and Gen-Zs being the digital natives, are accustomed to seamless and personalized experiences in every aspect of their lives. As a result, several domains, including the higher education sector, are now shifting towards offering support that…
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Sam Smith
Customer Service Chatbots are Redefining CX
In the quest to enhance student engagement, higher education institutions are shifting their focus from traditional phone support to embracing modern, user-friendly technologies like live chat. This strategic shift recognizes the importance of meeting students on their own terms and catering to their digital, rapid-response expectations. One such technology that has gained significant traction is…
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