How HumanAI is Revolutionizing IT HelpDesk Support in Higher Education
The world of higher education has been evolving quickly, especially regarding how institutions support their students, faculty, and staff. The expectation is clear: support should be available anytime, anywhere, whether about a password reset at midnight or a financial aid question during a lunch break. Unfortunately, traditional IT HelpDesk are often stretched thin. They have…
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Sam Smith
Navigating Learning Management Systems: The Vital Role of Helpdesk Support
Learning Management Systems (LMS) play an increasingly pivotal role in higher education’s teaching and learning. In recent years, a number of trends can be observed in the eLearning space, such as the rise of MOOC platforms, personalized learning experience, the transition of LMS to learning experience platforms (LXP), and mobile learning. Learning platforms are designed…
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Sam Smith
What Makes an Effective IT Helpdesk Support?
In today’s digital age, technology plays a pivotal role in higher education institutions, facilitating teaching, learning, research, and administrative functions. However, with the increasing reliance on technology comes the need for robust IT support services to ensure smooth operations and address technical issues promptly. Here, we’ll delve into the importance of helpdesk support in higher…
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Sam Smith
A Transformational Journey of AI Chatbots in 2024
Many present-day students have been immersed in technology since childhood, making them highly proficient in using personal devices for communication round the clock. It’s not uncommon for a potential student to explore your website late at night and suddenly have inquiries that, if addressed promptly, might influence their decision to apply to your institution. However,…
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