Full Platform · Full Coverage

BlackBeltHelp
24x7 AI + Human AI + Human

Full-day coverage. Full-platform access.
Our most comprehensive solution. AI handles every routine inquiry, human agents handle every complex case, both available 24/7. Built for institutions ready to commit to every channel and every hour.

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Speak to Sales

All products included

Live in 90 days

Flat institutional rate

Helpdesk analytics dashboard showing ticket trends, response metrics, and performance insights

Serves the journey:

Prospect

Applicant

Admitted

Enrolled

Graduate

Alumni

What’s included

BlackBeltHelp 24×7 AI + Human at a glance

AI Voice and Chat agents, 24/7, every department
Human escalation agents, available around the clock
Password and MFA Reset, end-to-end resolution
Agent Assist for every human agent
Insights Core dashboard, real-time analytics
Multilingual coverage (English and Spanish)
Insights Pro (available as add-on, coming soon)
Studio (available as add-on, coming soon)

BlackBeltHelp’s after-hours support has been a game-changer for our students and faculty. By minimizing learning disruptions, they ensure that our community always has the help it needs to succeed.

Serracia Turner – Support Center Team Lead · Community College of Baltimore County

24/7

Students Coverage

24/7

Institution Served

Who it’s for

If your institution sees itself in any of these three scenarios, this is your solution.

1

Large enrollment, peak-time spikes

10,000+ students with concentrated demand during registration, FAFSA deadlines, or finals. AI handles the surge so your staff does not drown. Human agents stay available for the complex cases that need a person.

2

Migrating from legacy human-only support

Currently running an outsourced call center, an in-house help desk, or a vendor like Anthology or Gravyty. You want full AI coverage layered on top without losing the human touch. Mid-to-large public colleges have made the transition in 60 days.

3

Complex student services, every department

Admissions, financial aid, advising, IT, and LMS. You need every department covered, with the integrations to back it up. One solution, one buyer, one contract.

Compare solutions

How BlackBeltHelp 24×7 AI + Human compares.

All five solutions at a glance. Find the right fit for your institution.

What's included	AI Only	This Solution 24x7 AI + Human	After-Hours AI + Human	AI 24x7 + Human After-Hours	After-Hours AI Only
AI automation hours	24/7	24/7	After hours	24/7	After hours
Human escalation agents	Not included	24/7	After hours	After hours	Not included
All AI Front Desks
Password & MFA Reset
Agent Assist	Not included				Not included
Insights Core
Competitive Higher-Ed Pricing
Best for	Lean IT, high AI confidence	Full coverage commitment	After-hours coverage gap	AI primary, human safety net	Lean budget, after-hours only
Typical go-live	6-8 weeks	90 days	6-8 weeks	8-10 weeks	4-6 weeks

Real institutions. Real outcomes.

Institutions running BlackBeltHelp AI + Human today.

BlackBeltHelp has greatly improved our customer satisfaction. They listen, adapt, and quickly implement feedback making a real difference in our IT service interactions

Ellen Rayz – Associate Vice Chancellor and CTO – City College of San Francisco

60days

Broward College

Full migration from legacy student services and Gravyty Ivy to BlackBeltHelp 24x7 AI + Human

Read the case study →

130+

Total institutions served

8M+ student support interactions annually across the BlackBeltHelp platform

How to buy

From conversation to contract in 5 stages. No procurement gauntlet.

30 minutes to find out if this is your solution. Walking away is allowed.

Book a Demo

Speak to Sales

Solution Fit

Discovery, demos, alignment to your institutional priorities

Procurement Pathway

Direct, E&I Cooperative, state contract, RFP, sole source

Security & Technical Review

Data handling, integration assessment, accessibility

Implementation

Kickoff, integration build, knowledge base load, agent training, UAT

Go Live and Optimize

Launch, performance baseline, ongoing tuning

Common questions

Questions buyers ask.

01

−

How does the AI plus human handoff actually work?

AI resolves what it can end-to-end. When a case needs a person, it routes to a live agent with full context: who the student is, what they asked, and what was already attempted. The student never repeats themselves and is never re-verified.

02

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Are the human agents yours or ours?

Both models are supported. BlackBeltHelp service delivery teams can staff the escalation tier, or the solution can route to your in-house staff with Agent Assist supporting them. Many institutions use a blend.

03

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What makes this different from an outsourced call center?

A call center has humans whose cost scales linearly with volume. BlackBeltHelp has humans, AI, and deep system integrations. As volume rises, AI absorbs more of it, so cost per interaction falls instead of climbing.

04

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How is student PII handled?

All traffic is encrypted in transit. Personalized responses require authenticated verification. BlackBeltHelp is SOC 2 Type II compliant and FERPA-aligned.

05

+

Is this available 24/7? In Spanish?

Yes to both. AI and human coverage run 24/7/365 with no service window. Spanish is included at no additional charge and matches English coverage hours.

06

+

How long does deployment take?

Most institutions go live in 90 days. The work spans integration build, knowledge base load, agent training, and user acceptance testing.

Pairs well with:

AI Frontdesk: IT

Insights Core

Agent Assist

24/7 AI + Human Solution

Hear it to believe it.

15 minutes. A live demo on your own environment. No slides.

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