Full AI Coverage · All Hours

BlackBeltHelp AI Only

Full AI coverage, every hour, every department.
Voice and Chat AI resolve routine inquiries across IT, LMS, and student services, 24/7, in English and Spanish. No human agent involvement. Built for institutions with lean teams and high confidence in automation.

Book a Demo

Speak to Sales

All AI Front Desks included

Live in 6-8 weeks

Flat institutional rate

Supports every stage of the student journey:

Prospect

Applicant

Admitted

Enrolled

Graduate

Alumni

What’s included

BlackBeltHelp AI Only at a glance

AI Voice and Chat agents, 24/7, every department
Password and MFA Reset, end-to-end resolution
All AI Front Desks across IT, LMS, and student services
Insights Core dashboard, real-time analytics
Multilingual coverage (English and Spanish)
Insights Pro (available as add-on, coming soon)
Studio (available as add-on, coming soon)

Agent Assist is not included in AI Only solutions. It is available in the +Human solutions, where live agents handle escalations.

BlackBeltHelp’s after-hours support has been a game-changer for our students and faculty. By minimizing learning disruptions, they ensure that our community always has the help it needs to succeed.

Serracia Turner – Support Center Team Lead · Community College of Baltimore County

Who it’s for

If your institution sees itself in any of these three scenarios, this is your solution.

1

Lean IT team, high AI confidence

A small support staff that cannot scale to 24/7 human coverage, and leadership comfortable letting AI handle the full routine volume. AI carries the load so your team focuses on the work that genuinely needs a person.

2

Predictable, high-volume routine inquiries

The bulk of your inbound volume is password resets, MFA issues, and repeatable FAQs. These resolve end-to-end without a human, freeing your staff entirely from the routine queue.

3

Budget-conscious, automation-first

You want full-platform coverage at the most efficient price point. AI Only delivers every AI Front Desk, Password Reset, and Insights Core without the cost of a staffed human escalation tier.

Compare solutions

How BlackBeltHelp AI Only compares.

All five solutions at a glance. Find the right fit for your institution.

What's included	This Solution AI Only	24x7 AI + Human	After-Hours AI + Human	AI 24x7 + Human After-Hours	After-Hours AI Only
AI automation hours	24/7	24/7	After hours	24/7	After hours
Human escalation agents	Not included	24/7	After hours	After hours	Not included
All AI Front Desks
Password & MFA Reset
Agent Assist	Not included				Not included
Insights Core
Competitive Higher-Ed Pricing
Best for	Lean IT, high AI confidence	Full coverage commitment	After-hours coverage gap	AI primary, human safety net	Lean budget, after-hours only
Typical go-live	6-8 weeks	90 days	6-8 weeks	8-10 weeks	4-6 weeks

Real institutions. Real outcomes.

Institutions running BlackBeltHelp AI Only today.

BlackBeltHelp has greatly improved our customer satisfaction. They listen, adapt, and quickly implement feedback making a real difference in our IT service interactions

Ellen Rayz - Associate Vice Chancellor and CTO - City College of San Francisco

130+

Total institutions served

across the BlackBeltHelp platform

How to buy

From conversation to contract in five stages. No procurement gauntlet.

30 minutes to find out if this is your solution. Walking away is allowed.

Book a Demo

Speak to Sales

Solution Fit

Discovery, demos, alignment to your institutional priorities

Procurement Pathway

Direct, E&I Cooperative, state contract, RFP, sole source

Security and Technical Review

Data handling, integration assessment, accessibility

Implementation

Kickoff, integration build, knowledge base load, agent training, UAT

Go Live and Optimize

Launch, performance baseline, ongoing tuning

BlackBeltHelp is an E&I Cooperative Services contracted supplier. Member institutions can purchase through their existing E&I agreement without issuing a new RFP.

Common questions

Questions buyers ask.

01

−

What happens when the AI cannot resolve a question?

The AI routes the inquiry into your existing institutional workflow: a ticket, a callback queue, or your in-house staff. AI Only does not include a BlackBeltHelp human escalation tier. If you want live agents on standby, the +Human solutions add that.

02

+

Is this just a chatbot?

No. AI Only includes Voice AI and Chat AI that resolve issues end-to-end through integration with your SIS, identity, MFA, and LMS systems. A chatbot answers. BlackBeltHelp resolves.

03

+

Is Spanish included?

Yes. Bilingual coverage is standard across every channel and every department at no additional charge.

04

+

How is student PII handled?

All traffic is encrypted in transit. Personalized responses require authenticated verification. BlackBeltHelp is SOC 2 Type II compliant and FERPA-aligned.

05

+

How long does deployment take?

Most AI Only institutions go live in six to eight weeks.

06

+

Can we add human agents later?

Yes. Institutions commonly start with AI Only and move to a +Human solution as volume or complexity grows. The migration does not require rebuilding the deployment.